shipping method not found

  • Posts: 4
  • Thank you received: 0
11 years 11 months ago #77719

Hi i have a product in my shop and I set the weigth to 150g (but when i save it is 150.000), I set a manual shipping method that has a restriction on the weigth (min 1 max 250g).

If I set "force shipping method on weigth" to yes I can buy the product and i can see my shipping method but if i set to No i had an error "Shipping method not found"

I try to check the unit in the configuration to leave only "g" or only "g, Kg" but nothing change

I would like the system to check the weigth and assign the shipping method only if the maximum weight is 250g (max 1 product).
What is wrong?

Tks for any help
Barbara

Please Log in or Create an account to join the conversation.

  • Posts: 13201
  • Thank you received: 2322
11 years 11 months ago #77743

Hi,

Sorry if my question is stupid, but have you set the weight in the product page in the good unit ?
I tried on my end, and the weight limitation work fine.

Please Log in or Create an account to join the conversation.

  • Posts: 4
  • Thank you received: 0
11 years 11 months ago #77747

Tks Xavier for your quickly answer,
i set 150g on my product page, but when i save it change to 150.000

in the configuration page (checkout tab) i set only "g" as unit, the i try also to set "g,Kg" but i have the same problem.

You can see the product page on my test server
www.motolese.com/genitorichannel/hikasho...duct.html?Name=Value

Please Log in or Create an account to join the conversation.

  • Posts: 4
  • Thank you received: 0
11 years 11 months ago #77749

This is the stamp of the product configuration

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 26152
  • Thank you received: 4027
  • MODERATOR
11 years 11 months ago #77770

Hi,

I see that you have variants (Caratteristiche) and theses variant override some default product options, like the weight.
You have to edit your variants and specify the weight for each of them.
We already know that, sometimes, your variants have the same weight and the fix is already in our TODO list for the next release.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 4
  • Thank you received: 0
11 years 11 months ago #77790

Yes, that is the problem, i set the weight for the variants and all works fine.
Thanks a lot, excellent assistance!
Barbara

Please Log in or Create an account to join the conversation.

Time to create page: 0.052 seconds
Powered by Kunena Forum