"File Not Found" error message

I'm sorry, I previously posted this message in the wrong place by mistake, (General Talk) and so am re-posting it here.

I sell PDF documents on my website and everything was working fine until my last test. When I click on the download link in my email, it prompts me to log in to my website, which is okay. Once I log in though, I get a page with the message "file not found", although a working link to download the file is below on the same page. Please see attached screenshot. Why am I getting this "file not found" message and how can I fix it? Thank you!

I did get a response in the other forum that said to download and install the latest Hikashop, which I did. It did not fix the problem.

Thanks for your advice.

Thanks for your reply.

1.) If the file is no longer on the server, how can there be a working link on the same page as the error message which, when clicked, downloads the file with no problem?

2.) I did download and reinstall Hikashop 2 hours ago, as you previously suggested today, and the problem is still there.

I'm very concerned customers will get the message "file not found" when the working link is there at the bottom of the page, as shown in the screenshot I first posted.

Thanks again.

Jerome wrote: Hi,

2 hours ago is not 1 hour ago.

I have just upload a new package tonight, with latest fixes

Regards,

No offense, but your response above "2 hours ago is not 1 hour ago" sounds rude and dismissive. Your original reply to me, sent at 2:30 this afternoon, suggested a new download and installation, which I did at 4:30 pm PST.

I just re-downloaded from your website again and re-installed on my website again. The problem is still there.

I'm hesitating to ask for resolution to this important issue, given your last response. Please advise. Thank you.

Edited to add: In looking at the zip files I downloaded this afternoon and this evening, they are both named "com_hikashop_starter_2.0.0_2012-12-01"

Thanks very much for your reply.

I hesitate to email the administrative username and password to the website back end, again, no offense. I'd like to revisit this problem again tomorrow and try to solve it without emailing such sensitive information, if there's any way it can be fixed otherwise first. Thanks.