Why can't I view vote comments?

The vote form is there, and appears to be working fine until you submit a comment. You get a little message saying thankyou for your comment, the star rating updates (because I have set the option for the two to be connected), but the "comments" section remains empty with a "No Comments have been posted yet" message.

Seems very odd... Any advice would be very helpful.

Here are the details:

Site: claycellar.org/index.php/books/product/3...pottery-robin-hopper
Username: troubleshooter
Passsword: test321

Jonathan

Hi,

Don't you have disable the option "Auto publish new comments" ?

Maybe - I didn't know that you had to do this. I have just set "Auto publish new comments" in the configuration "vote" tab to "No". Problem remains.

I go to the vote page under "customers" in the back end and get an empty frame with no information in it (the heading above hikashop menu system says vote, but below there is nothing).

Any other ideas?

Jonathan

Ok, it's attached.

Thanks so much for your help.

Jonathan

Hi,

You vote configuration seems to be correct.

Do you have the latest version of HikaShop ?
Can you give us a screenshot of you problem ?

Hi,
Yes I downloaded the latest version. It's only since the download I've been having the problem. But I hadn't checked it for a while before I updated, so I don't for sure that's the cause.

You should be able to use the above login details to experience the problem yourself.

Login, navigate to "Books" in top menu bar, then click on any book and try to submit a review/rating. The rating will be updated, but the review won't be.

It's not really an error you can capture with a screen shot.

Jonathan

Yes I see that the review is not displayed, that's normal because the option to auto publish is not set to "Yes".
I was asking for a screenshot of your backend, in the menu customers > vote, to see what happen in backend.

Oh, I see, sorry! With you...

The screen shot is attached.

Jonathan

Hi,

No problem Can you enable the Joomla Debug mode and give us the error returned (if an error is returned). Else can you give us a backend access, and a FTP access ?

Here it is:

Notice: Undefined variable: hikashop_vote_product_id in /home/claycell/public_html/components/com_hikashop/views/vote/view.html.php on line 80

In the file "/home/claycell/public_html/components/com_hikashop/views/vote/view.html.php" try to replace:

			if(!empty($this->params)){
				$hikashop_vote_product_id = $this->params->get('product_id');
			}

			if(!empty($this->params)){
				$hikashop_vote_product_id = $this->params->get('product_id');
			}else{
				$hikashop_vote_product_id = hikashop_getCID();
			}

Thanks so much! That did the trick.

I don't ever remember editing this file, so I don't know whether it's a bug?

Anyway, simple fix in the end, so thanks.

Jonathan

Yes it was a bug, I corrected it on my end and it will be in the next release. Thanks.