Canada Post inconsistent

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11 years 10 months ago #84412

on www.2vets2moms.com Hika is only calculating shipping on 1 product (tote and bottle) and says "no shipping method found" on the rest. They all have weight and dimensions on the product. What am I missing?

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11 years 10 months ago #84528

Could you give us a screenshot of your shipping method configuration ?
Are you restricted the shipping to a zone ?

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11 years 10 months ago #84564

No, there is not restriction on zone, and there is only 1 address for warehouse and selected all options from Canada Post.

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11 years 10 months ago #84664

Have you set a restriction on the tax category ?

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11 years 10 months ago #84939

No, the product called "tote and bottle" and the "dog tote" are set up exactly the same (same tax category, dimensions etc) and only the "tote and bottle" calculates shipping. None of the other products calculate shipping either.

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11 years 10 months ago #84998

Could you post a screenshot of your shipping method configuration, and a product configuration ?

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11 years 10 months ago #85087

Here's the shipping methods and a product that shipping isn't calculating on.

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11 years 10 months ago #85214

I think that it's actually a but in HikaShop where the weight and dimensions of the main product is not transmitted to the variants of the product. That has been fixed on our end and will be in next version of HikaShop. If you add them to the variants, that should work fine. Here is the method:
Go to the Product
Click on Manage Variant - Under Characteristics
Click on a Variant/Characteristics
Input the weight for the Characteristics and save

If it indeed comes from that, you can replace the file administrator/components/com_hikashop/classes/cart.php with the one in the archive below and that should fix the problem

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