Zones and Taxes Not Working Correctly

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  • Hikashop Business
11 years 9 months ago #86610

Help me save the last strand of hair on my head :angry: - taxes are driving me crazy....

I'm trying to add a tax zone based on the province that the customer is buying from.

I cannot get the tax to show in the cart when I change the address. The only ones that work are the provinces that are in the default zone (Canada - 13%).

I have a zone called (Canada - 5%). I add the provinces that should pay 5% in this zone and the tax rate of 5%.

What could I be doing wrong please? Thanks!!

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11 years 9 months ago #86792

Hello !

Can you show me screenshots of how did you configured your tax and a link to your website for testing purpose :) ?

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  • Hikashop Business
11 years 9 months ago #86804

I sent you the login and URL privately.

To explain a bit more, I have different provinces with different taxes. I'm trying to set it up so that if the user is in a specific province they pay a certain tax.

For example, in Ontario, Newfoundland and New Brunswick they would pay 13%, in Alberta, Nunavut, Yukon they pay 5%, in Nova Scotia they pay 15%, etc... I guess you get the idea :)

BIG thanks in advance!!

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11 years 9 months ago #86957

Ok, so I think that the problem is coming from the fact that all the of your product's Tax category options are equals to "default tax category".

I have set all of your taxes to the "default tax category" can you test it again ?

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  • Hikashop Business
11 years 9 months ago #87205

Thank you so very much for helping with this. I was lost...

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11 years 9 months ago #87298

I have set up a Quebec-based online shop that collects the appropriate taxes depending on which province the sale is coming from. It also collects a seperate tax (actually none) from US sales.
You can pm me if you have more questions.

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11 years 9 months ago #87388

Hello,

1. Did you set the Tax category option to "default tax category" through your products configuration page ?

2. Did you set the Tax category option to "default tax category" through your taxes configuration page ?

3. Can you explain your problem a little more through screenshots for example ?

Thanks.

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