Preventing the Order Creation email

Is there a way to prevent the order creation email from being sent to the HikaShop administrator? I only want an email sent to the administrator when the order status is changed from created to confirmed.

The current option of sending an email when the order is first created and then and other one for the status change from created to confirmed is confusing my order fulfillment person because sometime it two or three attempts to get the PayPal transfer and payment to go through. When this happens the shop administrator get two or three order creation emails before the payment goes through and PayPal the confirmation email to arrive.

Thank you,

Paul

Thank you Jerome. I think I have it set the way I want the emails handled. Here is a screen shot showing that order creation and order status notifications are not published, however I am still getting the order creation email and the order complete email from the site. What am I missing in my configuration?

Jerome,

It hit me that I probably had to unpublish "order administrator notification" when I checked the customer side of the transaction and noticed that there were no creation and status changes emails sent. Thank you for confirming this.

Will customers get an order status emails if I publish the order creation or the order status notifications but level the order administrator notification unpublished?

Thanks again,

Paul

Hi - don't know if this is the best thread to bring this up, but...

My problem, using the ePay GW, is that the customer gets an order confirmation mail whether he actually pays or not - i.e., the confirm mail is sent before the payment GW executes.

I cannot seem to find a way to configur _when_ the confirmation is sent - it should of course be _after_ payment is received.

/Hz

That is very likely the problem. Sometimes, when you have worked long hours, you can't see the forest because of trees blocking your view...

/Hz

... and then again...

Yes, I can disable the initial creation email, thus preventing Hikashop to contact a customer ending up not paying at the payment GW. So far so good.

However, the customer doesn't receive any mails (the 2nd you mention), when the payment is accepted and the call-back sets the order in status Confirmed. All silence... And, yes, the Order status notification mail is enabled (see attachment).

If I then manually change the order status (e.g. to Shipped), then the status change email is sent out.

I'm using the ePay gateway, if that matters.

/Per Hertz

Thanks, Nicolas - that's a lot of help! Let me test that out.

Also, I will use my access to the ePay team (a great team, btw) to ask the question. Doesn't seem like a wise thing to do, so an explanation may help more than just me.

I'll keep this thread posted, if/when I get an answer.

/Per Hertz

I am in need of the same thing detailed in this post, however, I can't locate the "Emails" selection under the configuration>System. It's simply not there. I've combed through the entire back end configuration and I can't locate this option anywhere. I need to be able to change how different notification emails are sent, but without being able to interact with this list, I don't know where else to look.