Problem with setup - PayPal and Checkout does not

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11 years 8 months ago #92404

Hi

I have set up the store but cannot get the checkout to work. Please let me know where i should send login etc for you to look at this - I have spent 20 hours trying to fix it.

Best Regards
Johan Niklasson

Best Regards
Johan Niklasson

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11 years 8 months ago #92447

Hi,

Could you give us more details about what didn't work ?
You can't access the checkout ? You can't go to the payment method page ? You can't select payment method ?

Can you give us too a screenshot of you cart configuration ? Checkout configuration ? And one product settings ?

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11 years 8 months ago #92526

Hi

Here are some screenshots:








The shop is set up to allow certain groups to access it right now. Please send me a private email and I will give you all needed access to the shop.

Please send me an email address to which I can send you a complete description of what we are setting up so that you may help us getting it done!

Best Regards
Johan Niklasson

Best Regards
Johan Niklasson

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11 years 8 months ago #92767

Hi,

You can use our contact form in order to send private information:
www.hikashop.com/en/contact-us.html

You still didn't didn't give more information on what doesn't work on your checkout ? So I can't answer since I don't know the problem.

Looking at your settings, what I can say is that URL option of the paypal payment method should start with

http://
as it's the case by default. If that's not the case like on your screenshot, the redirection to paypal at the end of the checkout might not work properly.

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11 years 8 months ago #92825

Hi

Here is a screenshot from the shop and checkout page. When clicking "Next" at the lower right, the page just reloads - no redirect to PayPal happens. I added the http:// as instructed.



Please send me an email address or a way to contact you privately so that I may share the login data to the site - I do not want to publish that data here in the forum!


Best Regards
Johan Niklasson

Best Regards
Johan Niklasson
Last edit: 11 years 8 months ago by JohanNiklasson.

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11 years 8 months ago #92897

Do you have the latest version of HikaShop from our website ?

For the contact, as Nicolas said you can use the contact form on the link given or use the pm in this forum.

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11 years 8 months ago #92903

Hi

Yes, I am using the latest version.

Best Regards
Johan Niklasson

Best Regards
Johan Niklasson

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11 years 8 months ago #92908

Hi,

I don't see any shipping method on your checkout. So the system blocks the checkout since no shipping method is found.
It also displays an error message for that, but your template is apparently not displaying them:
www.hikashop.com/en/support/documentatio...issues.html#messages

I checked your shipping methods.
The manual shipping method is limited to only some user groups and the Fedex and UPS plugins are not configured. So it's normal that you don't get any shipping methods on your checkout. Fix that and it will work.
If you don't want to ship anything, disable the "force shipping regardless of weight" option of the configuration and make sure that your products don't have weight setup and it will work.

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11 years 8 months ago #92912

Hi Nicolas

I changed the manual shipping to work for all user groups. I then deactivated the Fedex and UPS options and now the checkout works better. Thanks.

I do need to get some help to set up our shop accurately. Can I send you the basic idea and let you comment on that?

Best Regards
Johan Niklasson

Best Regards
Johan Niklasson

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  • MODERATOR
11 years 8 months ago #93138

Hi,

Our support forum is here for that !
If you have some confidential data, you can use the contact form.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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