Checkout

What is the proper order for the checkout process, and which things are absolutely necessary?

s446956729.onlinehome.us/index.php/jewel...checkout/step/step-1

Hi,

It depends on your needs, on how you sell your products, virtual or not. If you want it on many steps or not...

The default config is a good one regrouping the essentials steps.

I appreciate that.

I'm having trouble getting it set right. After hitting "register", it doesn't do anything, and there isn't a "make payment' or whatever button below the payment options.

What am I doing wrong?

Have you enabled payment methods ?
If it is, are they well configured ?

Have you read that documentation:
www.hikashop.com/fr/support/documentatio...first-test-sale.html

Yes, I've enabled payment methods and I've read through that document.

s446956729.onlinehome.us/index.php/jewelry-accessories

As of right now, if you click "register" it simply refreshed the page with no indication of the address being saved anywhere.

And below the payment options, there's no "next" button or any indication that the payment information is being saved or moved onto to the next stage.

I looked into this as being part of the problem:
www.hikashop.com/en/support/documentatio...issues.html#messages

But when I looked for this code :<jdoc:include type="component" />

It didn't exist in the template we're using. So I added both that and:
<jdoc:include type="message" />

Towards the bottom of the index.php file

Now the checkout page is doubled and doesn't look quite right.

What can I do differently that would show the messages correctly, have a save option for the address and a next button for the payment.

You are using the user email confirmation option, so to checkout the customer needs to activate his account by clicking on a link in the email.
Now that the system messages are displayed, the user is informed.

Concerning the doubled checkout page, I think that you have a problem with your template.

The save option is working fine, when clicking on "register". And to have the "next" button, the customer need a valid account, else he can't checkout.
You can change the option to "no validation" for the new user registration in the joomla user options.

I fixed the doubled page.

I turned off the email confirmation field option and I set "registration to "no registration"

Yet, after hitting "register" it does not seem to do anything or save.

There seems to be an error saving the address, or I don't have it setup correctly.

I seem to remember an error at the top that says something about "no address" or whatever, and now it's not saying that and not continuing.

Hi,

I just tried your website, and it seems to be working fine now. The address is saved and the "next" button is displayed.

I am apparently not seeing the same thing you are.

Attached is what I see. I enter my address information in the "Registration" area top right and then click "Register". This only refreshes the page but doesn't seem to save, or keep that information anywhere.

Once the page is refreshed I still see no "Next" button to continue after entering in payment information, specifically the "Credit Card" option.

Hi,

It's actually working for me :

- Did you solved your problem ?

- Did you press the login button instead of the register button ?

I did log in, and yes, it does show my address and a next button.

How do we get the address and the next option to show without needing to register for the site/login?

If you want to do a checkout without login/registration, I think that you'll probably find your answer there :

If you want to have a checkout without registration but with address, you will have to have both "login" and "address" views in the checkout workflow. Then, in the Checkout tab of the configuration, you can change the option "registration" to "no registration" in order to remove the creation of a user account. Also, you can turn off the "login" option there to remove the login area of the checkout.
That way, you will still have the address form but no user account would be created.
That "Registration" option is only available in our commercial editions

I checked this.

We do have both "login" and "address" in the checkout workflow.

I have "registration" set to "no registration."

If I turn off "Login" (like it is now), it removes the ability to login AND enter an address.

I put "login" back in the checkout workflow so it's functional.

But how can we get the address to save without requiring login?

If you enable the login and set registration to "simplified" so the customer can login OR enter his address to checkout.

Ok, I switched it to simplified.

When I click "Register" it still just refreshed the page with no indication that the address was saved, and therefor, doesn't not allow me to continue to move on with paying for the cart.

I still don't see the Joomla error/notice message. Are you sure that they are working ?
Because all the informations given to the customer are in these messages.

You have maybe a css property which hide them, or something else.
And in the Joomla options I think that you have set that the customers needs to validate their account via a link sent in an email.
You can change this option to allow registration without confirmation.

I was able to figure this out. Thank you so much for all your help.