Order Notification Email Blank

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  • Hikashop Business
11 years 6 months ago #98850

I created a custom field that I'm using to add tracking number in the customers account. After I add the number, I clicked on Email. It sends the email but the email is blank.

I add the below in the "Order Notification" template but it's still blank.

<?php echo $item->tracking_number; ?>

What am I doing wrong please?

Thanks!!

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  • MODERATOR
11 years 6 months ago #98869

Hi,

The order notification email is blank. That's normal. It's to allow you to send a message to the user without any order information.

If you want to send a notification email with all the order information, you need to change the status of the order and in the popup, turn on the "notify customer" option.
I suppose that after you enter the tracking number, you could simply change the status to "shipped" and activate the notification at that moment.

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