Sometimes CB email / Sometimes Hikashop

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11 years 6 months ago #102402

Hi guys.

We have products sold thru Hikashop and use Community Builder.

When the public purchases a product and they are not yet a registered member in CB, they are asked to register (typical Hikashop workflow). Example here:

www.wodrocket.com/index.php?option=com_h...duct&task=show&cid=1

Upon completing the New User Registration most get the hikashop email:

Hi John Doe,
Thank you for registering at www.wodrocket.com/ .
Your account must be activated by clicking on the link below and you will be able to continue your order.

www.wodrocket.com/index.php?option=com_h...eckout&id=1278&lang=

You can log in the website with the following username and password.
Username : jdoe111
Password : jdoe1232224


Best regards,
wodRocket


BUT SOME NOT ALL get a email stating:

Hello John Doe,

Thank you for applying for registration with us. We have received your request and will process it as soon as you confirm your email address by clicking on the following hyperlink:

Email address is already confirmed.

Once your email address is confirmed we will be notified to continue the activation process.

Your account with the following details will be activated:
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.
Username : John Doe

Kind Regards,
wodRocket Administration Team

NOTE: This email was automatically generated from wodRocket ( www.wodrocket.com ).

In this second case, they are not able to activate their accounts as they show as "blocked".

My CB registration settings are attached below... perhaps i should set "require email confirmation" to NO???


Attachments:
Last edit: 11 years 5 months ago by cberry1971.

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11 years 6 months ago #102443

I would recommend to use the HikaShop registration page instead of the CB registration page so that all the registration goes through HikaShop. And your users will thus only get the first email which will always work.

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