Hi,
Do you have a link to your shop site ?
The topic thread talk about a blank (I guess page) but you do not mention it in your message.
The cart is stored in the browser session if the user is not logged. When the user is logged, the cart is his session is copied in his account. So, do you open the link in the email with the same browser ? With same cookies ?
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.