Cant Choose a Product/Category when applying Coupo

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11 years 5 months ago #104870

Hello.
I want to be able to choose a specific category or product when applying a coupon, however it will not allow me to select a specific category or even a product. It's not working. When I try to create a coupon and click on the section to add a specific category, I can add the category but then there is not an "OK" button to click on and apply this category to create the coupon. It does the same for the products. If I choose a specific product, it does not do anything, just shows a white screen with product I have chosen and nothing else(no "OK" button to click, nothing). I have to click back to get out of that page to go to the beginning of discounts page and start over. Is there a bug or could it be corrupt because something is wrong.

I can use a coupon or discount if I do not choose any products or categories and leave them blank, but then it applies to all products in my store. I don't want it to do that. It's pretty self explanitory on how to create and use these discount options, but for some reason there is a glitch when I try to be more specific in choosing a category or a certain product as these functions do not work and I have to leave field with no category/products selected or it will not work.

Please advise me what I'm doing worng or is there a bug that needs to be updated?

Thank you for your time.
Gina

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11 years 5 months ago #104913

Hi,

The category selection is made using the "green plus" button.
www.hikashop.com/forum/4-how-to/75741-pr...u.html?lang=en#76392

For the product selection, you have to select one product using the checkout and click on the "Ok" button in the popup.

There is no such bug reported in the changelog and the feature works good in our demo website (which uses the latest version).
Having the latest version is better, but there was no modification in the product selection. It should work in your version too.
www.hikashop.com/en/support/documentatio...ashop-changelog.html

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 4 months ago #108781

Hello.
We have installed the most recent update and the coupon/discount still does not work. I can go in and apply a coupon to all categories, but not to a specific category of items. I'm aware of the green plus symbols, but when I click on it, they do not work. Nothing happens when they are clicked on. Please advise.

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11 years 4 months ago #108795

Then it means that you have a javascript error on your backend probably caused by another extension which prevent the popup system of Joomla to be initialized properly.
You need to look at your browser's javascript error console for the javascript error that you have on that page in order to find the culprit and then decide what to do.

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