Paypal -- Unable to process payment.

Hi,

Some of my customers are getting this message when they try to order through paypal: Unable to process payment. Please contact the mercahnt as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.

I've searched to forum but cannot find the answer.

Any ideas what I might be doing wrong?

Hi Nicolas,

"First, this can happen if you unpublished some of the default custom address fields via the menu Display->Custom fields while still having the "No address" option of the PayPal plugin turned off. So either publish the fields back or turn on that option. Also, sometimes, changing the "address override" option of the PayPal plugin's options can solve the problem."

I didn't unpublish anything -- and I am a little confused. I can not recreate the problem so I will have to contact the customer and have them try again to test once the settings are right. I have attached a screen shot. Can you take a look and let me know if you think they're correct?

Thanks for your fast reply!