Could Not Initiate Mail Function (Urgent Please)

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G9Cap
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Posts: 59
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11 years 6 months ago #108771

URGENT: once an order is complete and the person is clicking off to PayPal, right as the page comes up about being redirected to PayPal, it says at the top of the page

Could Not Initiate Mail Function

What is that? Kinda urgent, please help!

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Jerome
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HikaShop core developer

Posts: 26168
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MODERATOR

11 years 6 months ago #108774

Hi,

It is a Joomla problem.
Please check your Joomla email configuration. You currently use the "PHP Mail" option but it does not work on your server.
Prefer SMTP (or sendmail, but SMTP is better).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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G9Cap
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11 years 6 months ago #108775

Thank You!

I changed it to SMTP. Now, when I repeat the action, the first message has gone but now it says "the following from address This email address is being protected from spambots. You need JavaScript enabled to view it. failed"

Any idea?

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nicolas
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11 years 6 months ago #108784

You need to contact your hosting company and ask them how to properly configure your Joomla email settings for their servers.
We can't tell you exactly as it is different for each hosting company.

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