how to access unpaid order?

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11 years 4 months ago #110503

We met such a problem many times:

Customer made a order and enter checkout process, but due to some reason, they failed to pay. In the backend, the order is created. The questions comes out: How the customer do payment for this unpaid order? is there any entrance for that?

Waiting for reply, thanks!

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11 years 4 months ago #110508

Hi,

I think that generally they will order their products again and pay this time.

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11 years 4 months ago #110560

that's a temperate solution: we cancel the order in backend,then ask customer to order again.

But I wonder is there a better solution?

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11 years 4 months ago #110574

If you turn on the option "Payment of orders not paid immediately" of the configuration, the customers will be able to pay for their unpaid orders via a "pay" button on their orders listing on the frontend.

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