Related Products Not Showing

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11 years 4 months ago #110597

Hi,

I'm trying to display related products. I have followed the procedure at

www.hikashop.com/fr/support/67-hikashop-...ont-end.html#related

but related products still do not display.

I've attached some config screenshots. Please can anyone suggest what could be wrong or if there's anything I can check?

Thank you,
Mark.

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11 years 4 months ago #110601

Hi Mark,

Does your Module position option is a module position from your front-end template ? also did you followed this step :

3. In the configuration of HikaShop, click on the "Select" button of the "Modules under the product page" option. Set your related module to published and click on OK. Then, save the configuration.

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11 years 4 months ago #110719

Hi Mohamed,

Thank you for your reply. Yes, it is a valid module position. Also I did follow the step shown (please see screenshots).

Is there anything else I can check?

Regards,
Mark

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11 years 4 months ago #110751

Hi,

As I can see in the second screenshot, the plugin "Related products" is unpublished.

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11 years 4 months ago #110764

Hi , thanks for your reply.

I didn't publish the module as it says not to publish it in the procedure www.hikashop.com/support/documentation/i...ct-form.html#related :-

How to display your related products below your products:
1. Create a new module of the type "HikaShop content module" via the joomla modules manager and leave it unpublished in the joomla options of the module.

Even if I do publish the module, it still does not display. I have tried different template module positions.

Please can you suggest anything else I can try?

Many thanks,
Mark

Last edit: 11 years 4 months ago by mark99. Reason: URL corrected

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11 years 4 months ago #110771

Hi,

As the documentation says and as Mohamed told you, in the configuration of HikaShop, click on the "Select" button of the "Modules under the product page" option. Set your related module to published and click on OK. Then, save the configuration.

You didn't provide any screenshot of the configuration showing that you had added the related products module to the "Modules under the product page" option of the configuration.
I suppose that it's probably what you're missing.

In any case, if you use a recent version of HikaShop, the related products module is already installed by default and already setup to be displayed under the product page. All you need to do is to add products as related products in your products.

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11 years 4 months ago #111112

Yes, that's fixed it.

Thank you Nicolas and Mohamed.

Regards,
Mark.

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11 years 4 months ago #111167

You state "In any case, if you use a recent version of HikaShop, the related products module is already installed by default and already setup to be displayed under the product page. All you need to do is to add products as related products in your products."

My current version is Business 2.1.3 and I don't find this...I added related products and they do not appear...

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11 years 4 months ago #111225

Hi,

Can you give us a screenshot of the "Related products" module configuration (HikaShop and Joomla configuration) ?
And too a screenshot of a product with related products (backend, product edition page) ?

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