EU VAT

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11 years 4 months ago #111436

Hi,

I'm not sure if this is a how to question, a bug or just me getting it completely wrong

I'm having trouble with Taxes.

What i'm wanting to achieve is all UK orders are charged vat, all EU orders are charged vat unless a valid vat number is entered and the rest of the world isn't charged vat.

I have:

  • 1 tax category - default, all products and tax zones are assigned to this.
  • 2 tax zones - UK and EU
  • 2 tax rules, the first is all UK is charged 20% tax the second is the EU is charged 20% tax for 'company without VAT number.

From my understanding of the documentation and other forum posts, these settings should do what I need.

So, all UK orders are handled correctly, the problem I'm having is that all EU orders aren't having tax added no matter whether a vat number is entered or not. Just as a test i set EU vat to be 20% for company with VAT number, this worked fine and added 20% after a vat number was entered.

I'm using Joomla 3.1 with Hikashop Business and Hika Market

Any ideas??

Thanks

KH

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11 years 4 months ago #111492

Hi,

The settings you talked about are indeed what they should be.

So it must come from something else. Did you change custom address fields in some ways ?
Could you do a screenshot of the Display->Custom fields listing ?
Did you change the Default address type option of the configuration from individual to something else ?

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11 years 4 months ago #111503

Thanks for your reply Nicolas

I've attached the screen shot as requested. AS far as i know no changes have bee made here other than publishing the VAT number field.

The default address type is set to individual

Cheers

KH

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11 years 4 months ago #111507

So that's totally normal that it doesn't work.
If you enter a VAT number, the system will know that you're a company with a VAT number.
However, if you don't enter a VAT number, the system will think that you're an individual since that's the default setting.
The system has no way of knowing if you're a company or an individual because the company field is not published.
So either you publish the company field (so that the system can differentiate between an individual and a company), or you change the default address type to "company without a VAT number".

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11 years 4 months ago #111517

Thank you Nicolas, I knew it had to be something simple. Absolutely love the flexibility of Hikashop, will take a while to learn all I need to know though.

Cheers

KH

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