Problem with Alpha User Points - How to?

Hi everyone, I have AUP 1.8.3 setup and I'm having some trouble. I have it setup so that the customer earns 1 point for every $1 spent. 33 points = $1.00 and up to 50% of an order total can be paid with Loyalty points, if available, on each purchase.

When a customer selects the AUP payment option it creates a coupon during checkout for amount of the points that will be applied, but if a customer decides to take this coupon off of their order and pay without it instead of cancelling the entire order, it simply puts a coupon code in the activity section of their Loyalty Points Profile instead of reassigning the points back to their points total. In addition, it subtracts the points used for that coupon from their total loyalty points instead of reassigning them back to their total. There is no way for the customer know that this has happened. Is there a way to have the system put their points back in their points total instead of a coupon if they decide to delete the coupon from an order?

FYI: This problem only occurs if the customer has selected to use points during checkout and then changes their mind and clicks the delete icon next to it to remove that option. If the customer simply cancels the entire order instead of removing the coupon, the points are reassign back to their total like it's supposed to work.

I've attached 2 screenshots. One shows the screenshot from hikashop -> system -> payment methods -> Hikashop AlphaUserPoints Plugin. The other shows what the customer would see in their user control panel if they'd deleted the points coupon during checkout. As you can see, when the user removed the option to pay with loyalty points, it subtracted 495 points that were used to created a coupon code during checkout.

Before you mention trying to find a solution from the AUP forum, I've already tried. I have 88 views with no replies and it's been 8 days. There's not a lot of Hikashop stuff in the AUP forum and it's extremely hard to get replies. Thank you so much to anyone that has any suggestions.

Hugs,

Natalie

Hi,

The first request about the AUP integration was to generate coupon codes. After that, we implemented another "virtual coupon" mode which does not create a coupon code but which just create a discount in the order.
I think it will best feet to your needs.

Regards,

Hi Jerome, thank you so much for the response. Can you elaborate more on this solution? Which setting needs to be changed in AUP or Hikashop to accomplish this? It sounds like that would work beautifully. Thanks Jerome

Hugs,

Natalie

Hi,

You just have to activate the option "user virtual points" in the plugin configuration.
www.hikashop.com/en/support/documentatio...userpoints-form.html
(the screenshot is not up to date but the text is).

Regards,

Ahhhh. I didn't activate the Virtual Points because my understanding was that it would allow the customer to use the points that were earned for that order and be applied to the same order. Now that I've looked closer, we have the "Give points on status", set to (confirmed,shipped,delivered), so the user wouldn't be assigned the points until we confirmed the order anyway. Because of that, we shouldn't have this issue. Awesome! I'll activate the Virtual Points and test it out tonight. Thanks Jerome.

Hugs,

Natalie

Hi,

Sorry, mistake on my side. It is "use virtual coupon" and not "use virtual points".

Regards,

Gotcha. That makes sense. Thanks Jerome.

Worked like a charm. Thanks Jerome. So far, it looks like it running smoothly. I just have to go back in to some user accounts to add missing points, but that doesn't have anything to do with my issue. Thanks again.

Now, I'm off to update to Hikashop version 2.2.0.

We've been trying to work our some shipping issues, so I'll do another post with an update. Thanks again

Hugs,

Natalie