no checkout end screen

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11 years 3 months ago #114477

I just bought Hikashop business edition but am running into a problem with the checkout flow.

In the (working) free version, when you chose 'bank transfer' as payment method and then click 'next' , you get a screen showing the bank details (from the bank transfer payment plugin) and a 'thank you for ordering'. The url is: /webshop/checkout/checkout/step/step-1.html

But with the business edition, I get taken to the product category. No idea why, because no menu is forced after checkout. The url is slightly different: webshop/checkout/task-step/step-1.html (no idea why)

I must be missing something, but have really exhausted my options. Does anybody know how to fix this?

Thanks in advance

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11 years 3 months ago #114484

Hi,

Upgrading your Hikashop version shouldn't cause this kind of issue, so can you give me a link to your website for testing purpose ?

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11 years 3 months ago #114488

Hi Mohamed,

Sure, it's: puzzelhoorn[dot]nl (since it's a test site, I want to avoid posting an actual link)

Thanks in advance

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11 years 3 months ago #114494

It seems to be working fine with me :

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11 years 3 months ago #114509

That is the screen that should appear - and with you it apparently does, but not with me. I get the screen shown below (it is a page listing the product categories):

Can it have anything to do with multi site component 'Falang'? Although I did try to buy something both in German, Dutch and English.

Can you tell me which language preference you used and what steps you took, so I can try and reproduce your result?

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Last edit: 11 years 3 months ago by konkrete8.

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11 years 3 months ago #114607

Someone else tested it and experienced the same problem I did.

Very curious what you did to get to the correct end screen. Of course if some users get the correct screen but some don't, that would still be a major problem of course.

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11 years 3 months ago #114716

Ok, It's actually working through Chrome, but not with Firefox, can you download and install the last version of Hikashop and test it again please ? :).

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11 years 3 months ago #114733

Thanks for your reply.

I downloaded the business version this week, on July 15. It says version 2.2.0. I couldn't find a later version?

(with me it also works in Chrome)

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11 years 3 months ago #114762

Hi,

You can force a menu for your checkout. It is an option in the HikaShop configuration.
With this option you will force the checkout on a specific menu so, the url will be always the same.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 3 months ago #114807

Thanks for your reply Jerome.

Not sure if I understand what you mean though. I found the option to force a menu on the checkout, but not sure how it would help, as the url's are already the same:

Safari checkout url: /webshop/checkout/task-step/step-1.html
firefox checkout url: /webshop/checkout/task-step/step-1.html
chrome checkout url: /webshop/checkout/task-step/step-1.html --> only one that works

We also tested it with IE 10, doesn't work either.

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11 years 3 months ago #114886

Hi,

There is a javascript error in the page.
I have upload a new package which fix the problem. Please re-download HikaShop 2.2.0

Sorry for the inconvenient.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 3 months ago #115032

Hi Jerome,

I've redownloaded and installed Hikashop 2.2.0

Joomla extension manager confirmed 'Plugin Hikashop USPS shipping plugin installed successfully.
I then ordered something on the webshop and tried to go to checkout with Safari and Firefox, but it still did not work (Chrome did, as before)
I then switched on the USPS shipping plugin, emptied the browser cache and tried again, but no dice.

Did it work with you guys? And if so, what did you do differently?

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11 years 3 months ago #115206

It seems there are others with the same issue

payment methods after upgrade to 2.2.0
redirect to category listing at checkout

If the 2.2.0 version is the problem, could reverting to an earlier version solve the problem?

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11 years 3 months ago #115303

Hi,

Please edit the file: "components/com_hikashop/views/checkout/view.html.php" and replace the code

	if(typeof varform.elements["hikashop_shipping"] != "undefined") {
		var shippings = varform.elements["hikashop_shipping"];
By:
	if(typeof varform.elements["hikashop_shippings"] != "undefined") {
		var shippings = varform.elements["hikashop_shippings"];
Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: konkrete8

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11 years 3 months ago #115415

Yes, that did the trick!

Thanks! B)

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