System Email Files

ilovekratom
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13 years 2 months ago #116555 by ilovekratom

System Email Files was created by ilovekratom

Hi guys, I need to reload a backup and only want to reload the file that controls the order creation notification under the Hikashop System Emails. Which file controls this? For some reason when an order is created the user receives the email confirmation and the system is putting their billing address as their shipping as well. The information is correct in the order, so it seems to be an issue with the confirmation email only. Thanks

Hugs,

Natalie

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ilovekratom
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13 years 2 months ago - 13 years 2 weeks ago #116562 by ilovekratom

Replied by ilovekratom on topic System Email Files

For trouble shooting I first downloaded the most recent version of Hikashop business and exported order_creation_notification.html.php and copied and pasted that in Hikashop>System>Emails>Order status notification and pasted in the code below, erasing what was in there. I then placed a test order and the email notification received shows the billing address as the shipping. I then went back to Hikashop>System>Emails>Order status notification and selected the option"Remove HTML customization" and tried it again by placing another test order. Again the email notification received shows the billing address as the shipping address.

This does not happen with any other email notifications and the actual orders in the system have the addresses in the correct location. Let me know what you find. Thanks guys.

Hugs,

Natalie

Code:

Code removed by a moderator. Please do not post complete file which come from the HikaShop package.
We already have them :)

Last edit: 13 years 2 weeks ago by Jerome.

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nicolas
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13 years 2 months ago #116650 by nicolas

Replied by nicolas on topic System Email Files

We were able to reproduce the issue on our end and we're still investigating it for a solution. We should be able to provide one tomorrow.
Thanks for bearing with us in the mean time

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ilovekratom
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13 years 2 months ago #116653 by ilovekratom

Replied by ilovekratom on topic System Email Files

Hi Nicolas, thank you

.

Hugs,

Natalie

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Mohamed Thelji
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13 years 2 months ago #116810 by Mohamed Thelji

Replied by Mohamed Thelji on topic System Email Files

Hi Natalie,

We finally found out from where the problem was coming from and fixed it, you'll just have to edit the file "hikashop2.5\administrator\components\com_hikashop\helpers\helper.php" and change these lines :

Code:

$shipping_address = $this->app->getUserState(HIKASHOP_COMPONENT.'.billing_address');
		if(!empty($shipping_address))
			$cartClass->loadAddress($order->cart, $shipping_address, 'object', 'shipping');

By :

Code:

$shipping_address = $this->app->getUserState(HIKASHOP_COMPONENT.'.shipping_address');
		if(!empty($shipping_address))
			$cartClass->loadAddress($order->cart, $shipping_address, 'object', 'shipping');

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ilovekratom
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13 years 2 months ago #116813 by ilovekratom

Replied by ilovekratom on topic System Email Files

Awesome! Thanks so much

Hugs,

Natalie

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Peter Pansky
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13 years 2 months ago #116949 by Peter Pansky

Replied by Peter Pansky on topic System Email Files

it works,
thanks a lot for this fast support...

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shivali
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13 years 2 weeks ago #123639 by shivali

Replied by shivali on topic System Email Files

Hi,

I am having exactly the same issue. I posted about it here yesterday. www.hikashop.com/forum/checkout/861991-o...customer.html#123638
I checked for the helper.php file in the back end but am unable to find it! Attaching a screenshot so that you can see what I mean. There is no helper folder! What am I missing?

thanks.

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Jerome
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HikaShop core developer

13 years 2 weeks ago #123834 by Jerome

Replied by Jerome on topic System Email Files

Hi,

The helper is in the backend, not in the front-end....
administrator/components/com_hikashop/helpers/helper.php

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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SG
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13 years 2 weeks ago #123906 by SG

Replied by SG on topic System Email Files

Hi,

I'm kind of lost cause I can't find

Code:

$shipping_address = $this->app->getUserState(HIKASHOP_COMPONENT.'.billing_address');

I see the following code in the helper.php file (under administrator/components/com_hikashop/helpers/)

Code:

function hikashop_getZone($type = 'shipping'){
	$app = JFactory::getApplication();
	$shipping_address = $app->getUserState( HIKASHOP_COMPONENT.'.'.$type.'_address',0);
	$zone_id =0;
	if(!empty($shipping_address)){

I have hikashop 2.1.3

Thanks

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Jerome
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HikaShop core developer

13 years 2 weeks ago - 13 years 2 weeks ago #123953 by Jerome

Replied by Jerome on topic System Email Files

Hi,

I have hikashop 2.1.3

And I am sure that is the problem. The fix (and the problem) is for HikaShop 2.2.0 and is fixed in HikaShop 2.2.1

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Last edit: 13 years 2 weeks ago by Jerome.

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