Advice on order edits by person who made purchase.

Hi guys. I think I have said this before, but just in case, THANK YOU for such a great product. You have made our lives so much easier than one year ago (before we found you).

We are about to embark on a ambitious new project and want to check with you first. It will save us tons of time.

Here is the background:

We process ticket sales for athletic events. After purchase, athletes are often emailing us and asking:

- "Can I please change my division" (Characteristic > Variant)
- "I need to change my team name" (Custom field)
- "I meant to order a large t-shirt not a small" (Options > Characteristic)

Each request is easy but they add up. So we intend to create a "your events" dashboard for athletes and they can make these changes themselves.

I am obviously not asking you to do this (that is a job for our developer), but before getting started, I want to see if you have thoughts, advise etc.

What are any pitfalls? What are best practices? Has this been done by others? Can you send me to any related forum post (i searched but did not find one)?

Things that come to mind are: properly managing quantity availability when allowing users to change Characteristics themselves. And how to post that properly back to the order entry itself.

thanks again for everything and appreciate your thoughts.

Hi,

This will require a lot of development, because changing anything in a confirmed order can change the price, so you will have to calculate the difference of prices, and ask for a new payment or maybe have to do a partial refund, ...

Actually all these things can be made by the administrator in backend of HikaShop, so you can see how it's working to develop your system.

I don't heard about someone who were needing this kind of thing.