Edit Email from backend-Add Track en Trace *Solved

Hi all!

I have a little problem, I'm updating my entire webshop to the newest version of Hika but now I find a big issue for me.

In the backend, when I change order status to 'shipped' in the old version I would get a popup if I want to inform customer and I can edit the html that will send to them. I add there the Track and Trace number (shipping number) for the customer so he gets that in the mail.

But now when I click status shipped I can only tap a box that says inform customer. No box to edit the mail

Is it possible for me to add a box (like the history box) and that whatever I put in the box will appear in the mail the customer recieves when the product is shipped? See attachement for details

Is that possible? And if so, How do I do it? It's very important for customers to get the shipping number so I have to add it somehow. A box like the attachment would be the best but adding it to the email like in the previous version would also be good.

Thanx!

Okay, I´m a bit further in the process:

- I created a custom field called 'trackentrace' and added it to 'order'
Now that sits in the order page and I can edit it with the edit button in the top. (see attachement)

But how to get it in the email if the status changes..

I tried to add this to the System - emails - 4 Order status notification

<h1 style="color:#1c8faf !important;font-size:16px;font-weight:bold;border-bottom:1px solid #ddd;padding-top:10px;padding-bottom:10px;">
  VERZENDINFORMATIE
</h1>
  <?php echo $this->row->trackentrace; ?>

Hi nicolas,

Sorry to bother you again, this doesn't display anything I put in in the field

Any other settings I might have missed?

See attachments:

I use this code for the emailtemplate:

</table>
<!--{IF:PAYMENT}-->
<p>
  <span style="color:#1c8faf !important;font-size:12px;font-weight:bold;">{TXT:PAYMENT_METHOD} :</span> {VAR:PAYMENT}
</p>
<!--{ENDIF:PAYMENT}-->
<!--{IF:SHIPPING}-->
<p>
  <span style="color:#1c8faf !important;font-size:12px;font-weight:bold;">{TXT:HIKASHOP_SHIPPING_METHOD} :</span> {VAR:SHIPPING}
</p>
<h1 style="color:#1c8faf !important;font-size:16px;font-weight:bold;border-bottom:1px solid #ddd;padding-top:10px;padding-bottom:10px;">
  VERZENDINFORMATIE
</h1>
<p>
  <span style="color:#1c8faf !important;font-size:12px;font-weight:bold;">Uw Track en Trace nummer :</span> {VAR:order.track}
</p>
<p style="border-bottom:1px solid #ddd;padding-bottom:10px;">
Indien uw bestelling verzonden wordt met PostNL Pakketpost dan vind u hierboven de track en trace code om de zending te volgen. Log in op <a href="http://www.trackentrace.nl">www.trackentrace.nl</a> en vul uw gegevens in.<br>
  <br>
  Als uw bestelling is verzonden met briefpost dan treft u geen track en trace code aan en mag u er vanuit gaan dat uw bestelling de volgende dag geleverd is.
                </p>
<!--{ENDIF:SHIPPING}-->
<!--{IF:ORDER_SUMMARY}-->
<h1 style="color:#1c8faf !important;font-size:16px;font-weight:bold;border-bottom:1px solid #ddd;padding-top:10px;padding-bottom:10px;">
  {TXT:ADDITIONAL_INFORMATION}
</h1>
<p style="border-bottom:1px solid #ddd;padding-bottom:10px;">
  {VAR:ORDER_SUMMARY}
</p>
<!--{ENDIF:ORDER_SUMMARY}-->

Yes i have 2.2.3 the newest version.

I made a screenshot on my phone hope its enough

Whoops, guess mobile uploads isnt supported.

Made a screenshot on PC now:

Hi NIcolas,

Sorry, still no change in the email. The 'track' field still doesn't show up

Here the PRELOAD_VERSION after I changed what you said:

$vars = array(
  'LIVE_SITE' => HIKASHOP_LIVE,
  'URL' => $order_url,
  'ORDER_PRODUCT_CODE' => (bool)$config->get('show_product_code', false),
  'order' => $data->cart,
  'billing_address' => @$data->cart->billing_address,
  'shipping_address' => @$data->cart->shipping_address,
);

<h1 style="color:#1c8faf !important;font-size:16px;font-weight:bold;border-bottom:1px solid #ddd;padding-top:10px;padding-bottom:10px;">
  VERZENDINFORMATIE
</h1>
<p>
  <span style="color:#1c8faf !important;font-size:12px;font-weight:bold;">Uw Track en Trace nummer :</span> {VAR:ORDER.TRACK}
</p>
<p style="border-bottom:1px solid #ddd;padding-bottom:10px;">

Hi nicolas,

When I change the code like you say it doesn't send anything.
I click the green V icon to confirm sending the email but all that happens is a refresh of the page and the main information box empties.

Look at the attachment.

Hi Nicolas,

I re-tried to do the changes you suggested and found out I forgot to copy the last }

So it works like a charm!!

Thanx a million for solving this!!!!!

For any other people struggling with this a quick tip:

If you edit the status of your order in the list of orders (Click Orders - Orders and you see an overview of the last 20 orders)
You still get the popup where you can edit the html if you like.