Lost the State Field on Registration

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13 years 8 months ago #9143

In Joomla 1.6 with the latest Hika update, I lost my State field in the Registration Process. I had made some Language Overrides (nothing dealing with the "State" Field), edited the front-end CSS for the cart (colors and width), and disabled the Paypal plugin. Now the State field is missing in the Registration. I put everything back the way it was before (cleared cache), and even tried no CSS on the Frontend but the field is still missing in all browsers.

Any ideas how to fix this? :unsure:

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13 years 8 months ago #9149

You need to have the country field published so that the state field can work. Please go in the menu Display->Custom fields and publish the country field. If you want to hide the country field, you can just use some CSS to hide it:
#address_country{ display:none; }

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13 years 8 months ago #9192

Thank you for the fast reply.
That worked and brought up the state and country, but United States is missing from the drop down list.
All System Zones are published including the United States and the Main Tax Zone is configured as 223 United States of America.

What am I missing? Thanks :(

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13 years 8 months ago #9193

Please make sure that the USA type is country and not something else.

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13 years 8 months ago #9214

Not even sure how that was changed - but good call. Now I just need to figure out why it registers people but they can't log in or continue with checkout.

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13 years 8 months ago #9224

When they register, they should be automatically logged in unless you activated the account confirmation in the joomla configuration. In that case, a message will be displayed and an email sent to the user so that he can confirm his account. If you don't see the message then maybe that's because of your template:
www.hikashop.com/en/support/documentatio...tibility-issues.html

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12 years 2 months ago #63355

Hello,

I have had the same problem. I can't see the state dropdown on my registration page.
I even added a custom state field and even that didn't show up.

This is the link to my website, coralsfashion.com/index.php?option=com_h...l=user&task=form .

Can I please know what is wrong with it.
Thanks.

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12 years 2 months ago #63499

Hi,

There is a javascript error on your website:
Uncaught SyntaxError: Unexpected end of input in coralsfashion.com/templates/tage/js/hover.js

Because of that the javascript of HikaShop cannot run and thus you don't get the state dropdown displayed.

If you fix that javascript error in your template, that will make the state dropdown display.

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11 years 2 weeks ago #128733

dipito31 wrote: Hello,

I have had the same problem. I can't see the state dropdown on my registration page.
I even added a custom state field and even that didn't show up.

This is the link to my website, coralsfashion.com/index.php?option=com_h...l=user&task=form .

Can I please know what is wrong with it.
Thanks.


I have the same issue too... I made a "work around" which is a patch only... I created a "new" country called "-select country-"... so the buyer is directed to select one... the shortcoming with the "work around" is if the customer fails to select then their address will be from the country "-select country-"....it works temporarily, however the bottom line is I need this fixed...

Currently I sell to both USA and Canada.... and neither state/province appears unless I move the "country" drop down selector... then they magically appear.

I have attached a jpg for assistance.



Any help would be appreciated.

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11 years 2 weeks ago #128735

Hi,

HikaShop version (number) please ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 2 weeks ago #128736

Jerome wrote: Hi,

HikaShop version (number) please ?

Regards,


Wow... that was fast... I'm using Business: 2.2.1

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11 years 2 weeks ago #128741

Hi,

In HikaShop 2.2.2 we introduced a new option for adding a "please select" in the zone dropdowns.

For your current display, I want to say that's logical. Your country "please select" does not have any state attached so the state list is empty. The result is that, we do not display a dropdown (because there is no element into).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 2 weeks ago #128742

Jerome wrote: Hi,

In HikaShop 2.2.2 we introduced a new option for adding a "please select" in the zone dropdowns.

For your current display, I want to say that's logical. Your country "please select" does not have any state attached so the state list is empty. The result is that, we do not display a dropdown (because there is no element into).

Regards,

Good assumption... however I did add states to the country "please select" (actually "select country")... it doesn't work even when I default USA or Canada either...both also with a complete set of assigned states.

Thanks for the awesome fast response... however do you have any other suggestions?.... plus when is 2.2.2 available? This could solve the issue?

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11 years 2 weeks ago #128800

Hi,

1. The 2.2.2 version is already available so can you download the last Hikashop version through our website, install it, and try it again ?

2. Also can you show me screenshots of how did you configured your country and state custom fields ?

Thanks.

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11 years 2 weeks ago #128831

Mohamed Thelji wrote: Hi,

1. The 2.2.2 version is already available so can you download the last Hikashop version through our website, install it, and try it again ?

2. Also can you show me screenshots of how did you configured your country and state custom fields ?

Thanks.

Wooo hooo... the upgrade to 2.2.2 did the trick, all is working now.

However.... when I upgraded I no longer have the business version. The upgrade gave me the basic version. So how do I get upgraded back to business 2.2.2.? (I couldn't find the answer on your site)

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11 years 2 weeks ago #128832

Hi,

You have to download the Bussiness edition in "your subscriptions" page.
Menu : "My account" > "My subscriptions".

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: oxheadproductions

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11 years 2 weeks ago #128837

Awesome support... all working. The upgrade did the trick and business edition is installed. Have a great day! :lol:

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11 years 1 week ago #129932

I have this problem too with Hikashop business 2.2.2
when editing an existing address, the state works fine



but when adding a new address, states are not displayed



what can I do to fix this?

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11 years 1 week ago #129951

That's because of the default value of the fields.
Edit the country and the state fields via the menu Display->Custom fields, select their default value and save.
It will then display properly.

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11 years 1 week ago #129957

I can't select default for State as it's not displaying any options (the Country one is all good)

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