User activation fails

Hi,

This URL is the URL of the page the customer sees after clicking on the "register" button. It displays a message explaining to the customer that they need to click on the URL sent to them by email.

The activation URL in the email is also a HikaShop URL. When you click on that link, the browser of the user will open a page with the URL index.php?option=com_hikashop&ctrl=user&task=activate&activation=1...
On this page, HikaShop will first make sure that the registration and activation are possible based on the settings of the Joomla user manager. Then, it will call the Joomla user model to activate the user, with code like this:

		$model = $this->getModel('Registration', 'UsersModel',array(),true);
		$language = JFactory::getLanguage();
		$language->load('com_users', JPATH_SITE, $language->getTag(), true);
		if($model)
			$result = $model->activate($activation);

Hi,

It's not necessarily a problem with the htaccess. It could be with a SEF extension or a system plugin interfering for some reason, like if it is looking for a specific text in the URL, and by chance, the activation URL has that parameter, but when SEF is turned off, it doesn't find the text it's looking for in the URL as the URL is different.

I guess we would need more precise information. Could you provide an example of an activation URL with SEF on, and one with SEF off.
And could you please not use the one with SEF off so that we can use it in order to look at the redirects with the developer tools of our browser ? We might be able to figure out something out of this.
Otherwise it would require a backend and a FTP access in order to dig into the issue.

Hi,

Can you confirm that the button is missing if you open the email via the menu Customers>Emails history ?
Could you provide a backend access and a FTP access via our contact form so that we could look deeper into it ?
www.hikashop.com/support/contact-us.html

Hi,

So, to recapitulate, the link is in the email when you register with your own email address and check the email via your email client, and when you check in the email history, the link is also in the email sent to the user who provided you with the screenshot of the email with the link missing when opened with his own email client. Is that correct ?
In that case, that can only mean that the email client or the receiver email server of your user changed the content of the email (for example, to remove links, for security reasons). And in that case, you can't do anything to avoid this since the problem is not on your website. That also means that other users shouldn't have the problem.

Hi,

Why not turn off the self validation setting of the Joomla user manager ? That way, users will be able to register without having to click on a link.
It is usually better to not have that system for ecommerce websites where you want the checkout process to be as smooth as possible for the user.
docs-next.joomla.org/help/users/users-options/#user-options