Hello,
I've read documentation here
www.hikashop.com/support/documentation/257-using-points.html
and I do not understand this point in the section Earning:
Note : You have to configured your Invoice order status, more precisely an order is seen as finished when the Invoice step is reached. And so, if you order don't reach it, no point will be gain by customer. You can reach this option in Components => HikaShop => Configuration, then in Main tab and Order part.
I understand that not all functions are available in the free version, but I do not even see such a setting item at all, I can not find it... Please take a look at the screenshot. Is that documentation actual? Where can I see that a setting item?
Addition. I see that you have corrected the documentation. I tried to do everything as in the instructions in your demo backend interface, but points are not awarded. Are you sure that this feature works in the Business version? Please look at the screenshots.