There was an error while processing your transaction: [1003]No URL set!

  • Posts: 1
  • Thank you received: 0
  • Hikashop Essential
1 day 22 hours ago #365770

-- url of the page with the problem -- : kiwi3dprinter.com
-- HikaShop version -- : HikaShop Essential 5.1.3
-- Joomla version -- : 5.2.4
-- PHP version -- : 8.2
-- Browser(s) name and version -- : Brave v1.75.178
-- Error-message(debug-mod must be tuned on) -- : There was an error while processing your transaction: [1003]No URL set!

We have an Eway (Australia) plugin as we require NZ-centric gateway. This plugin is published and we have used the default Eway customer ID where required.

Making a payment at checkout using a standard credit card we are shown the error message at the top of the page when completing the order using the Finish button at bottom right of checkout page.

I have called Eway in Australia who claims they don't actually write the plugins used in Hikashop, but there API requires email address and an authority number to be included with the payment info. There is no way of adding such info in the plugin, and Eway say they are not able to support a non-working plugin and to approach Hikashop.

Thanks for any help here, this website is dead in the water until we can make the Eway payment work.

Bruce Gordon
Total Websites Ltd

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 83303
  • Thank you received: 13467
  • MODERATOR
1 day 11 hours ago #365778

Hi,

This eway plugin is for the API available at : www.eway.com.au/gateway_cvn/xmlpayment.asp
If you try to access it directly with your browser, it still provides a normal error message, so the API service seems to still be working.
Also, no one told us that it was shut down or that the plugin didn't work anymore.
They should also be familiar with that API since they talk about it on this page: www.eway.com.au/add-ons/sitefinity/
However, maybe eway doesn't provide access to this API anymore for new merchants ? Or maybe you need to request access to it ?
I think you were right in checking with eway about it in the first place. While we developed the plugin for it 10 years ago, the plugin is still working fine as far as we know, so it's likely something to do with the merchant account on eway's end.
What I can say is that this error message "No URL set!" comes from the eway API, not the plugin. The plugin is only displaying the error message provided by the API. And since they removed any page of documentation for that API on their website, I can't say anything about why you would get that error message.

On their website, they now direct to the eway rapid API of eway.io (which wasn't the case before). We actually have a plugin for eway rapid too:
www.hikashop.com/marketplace/product/115...apid-by-obsidev.html
This plugin is based on the PHP SDK for eway rapid at github.com/eWAYPayment/eway-rapid-php
The version of the SDK is an old one but as far as I know, it still works fine.

I would first recommend you ping them back basing yourself on what I wrote above. Maybe that will help them help you use their API, or maybe they'll recommend you to switch to eway rapid ?

Please Log in or Create an account to join the conversation.

Time to create page: 0.071 seconds
Powered by Kunena Forum