different description for variants

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2 years 6 months ago #343547

-- HikaShop version -- : 4.6.1
-- Joomla version -- : 4.1.5
-- PHP version -- : 7.4

Hi
How can I enable the display of variant product descriptions so that when the user selects the variant product, it displays a different description than the original product?
The variant description field is not writable.

Last edit: 2 years 6 months ago by levelup.

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2 years 6 months ago #343550

hi again
i find some bugs in variant editor:
1- variant editor not rewritable.
2- Even though there is no description written for the variant products, but according to the number of variants, the variant description is rendered in the front end.
3- When I used the JE editor, the variant description field became writable. I wrote a short explanation for the variant and used the Tiny MCE editor again. The value entered for the variant description was not displayed in the Tiny MCE backend editor.

Last edit: 2 years 6 months ago by levelup.

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2 years 6 months ago #343563

Hi,

That looks like a bug with the TinyMCE editor. Maybe a conflict with something else.
Could you provide a backend access and necessary instructions so that we can reproduce the issue in order to look into it ?
You can go through our contact form for that: www.hikashop.com/support/contact-us.html

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2 years 6 months ago #343598

hi
please check your eMali.

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2 years 6 months ago #343615

Hi,

Thanks for the access.
I can see three things on your website:
- The problem is with any editor, not just TinyMCE. I'm also not able to change the variants description with JCE. It only works with no editor.
- When using an editor and editing a variant, there is a javascript error.
- You actually are using HikaShop 4.6.0 not 4.6.1 as you claimed in your first message here.
The issue you have is a javascript error in HikaShop 4.6.0: www.hikashop.com/forum/product-category-...variants/342480.html
So update your HikaShop to the 4.6.1, and it should automatically fix the problem.

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2 years 6 months ago #343616

hi dear nicolas
I updated hikashop to 4.6.1 and the problem still persists.
I emailed you a video detailing the problem.
Thank you for answering

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2 years 6 months ago #343641

Hello,

Thanks for your elements and your patience, we were able to get the root issue, and provide a code in order to fix this, it's already on your website and will be in our future release thanks to your returns.

We process several tests on your website, but confirm that your issue is now solved.
Regards

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  • Hikashop Business
2 years 5 months ago #344495

I have same problem on HikaShop Business 4.6.1. Tiny MCE editor on variants don't work in many shops.

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2 years 5 months ago #344500

Hi,

Download again the install package of the 4.6.1 on our website and install it on yours. It will add all the different patchs we made since the release of the 4.6.1 two months ago, including the one we made for the issue reported on this thread.
Hopefully, it should fix the problem (make sure you clear your browser's cache before you test again). If not, we would need a backend access to check the situation on your end.

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  • Hikashop Business
2 years 5 months ago #344523

Hi, I did the test. On another server on Hika 4.4.0 everything works fine. I updated the software to 4.6.1 using com_hikashop_business_v4.6.1_2022-09-08_08-38-12.zip and unfortunately the tiny mce editor stopped working (same problem). I did nothing else but updated the hikashop to the latest version. I downloaded it from you from the server yesterday.

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2 years 5 months ago #344539

Hi,

So I wanted to look at the issue today but I'm not able to reproduce the issue.
Here is a screenshot. You can see I edited a variant of a product and entered the text "test" in the description. And I was able to save it. Do you have the issue with different browsers ? With if you clear the cache of your browser ?

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Last edit: 2 years 5 months ago by nicolas.

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