Coupons not working

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  • Hikaserial Standard Hikashop Business
2 years 4 months ago #345282

-- HikaShop version -- : 4.6.2
-- Joomla version -- : 3.10.11
-- PHP version -- : 7.4

Hi

I have made this coupon, but when I test it, it says it's invalid - what have I missed in the settings?



Regards
Thomas

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2 years 4 months ago #345290

Hi,

This coupon will only work if at least one product of the cart is directly linked to the plakater category.
I suppose it's not the case and you want to activate the "including sub categories" setting of the coupon.

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  • Hikaserial Standard Hikashop Business
2 years 4 months ago #345297

Thanks, but including subcategories changes nothing - I still get that the code is invalid.

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2 years 4 months ago #345298

Hi,

Then, check that you don't have a space at the beginning of the end of the coupon code.

Now, I checked on your website and I see the error message "Kuponkoden er ikke gyldig".
However, in the official Danish language file of HikaShop, the coupon code invalid error message is "Kupon koden er ikke gyldig".
So I'm wondering if maybe you're not use AwoCoupon and it is AwoCoupon displaying the error message ? In that case, you need to create the coupon in AwoCoupon so that AwoCoupon can find it.

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2 years 4 months ago #345334

Argh ...
You're right!
I'm using Awo Coupon, completely forgot that - sorry for the trouble :-(

Btw.
It should be "Kuponkoden" not "Kupon koden" in your file :-)

Thanks again!
Regards
Thomas

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