Problem with Editor TinyMce

-- HikaShop version -- : 4.7.0
-- Joomla version -- : 4.2.5
-- PHP version -- : 7.34
-- Browser(s) name and version -- : firefox last version
-- Error-message(debug-mod must be tuned on) -- : Error on editor tinymce, impossible write text.

Error on editor tinymce, impossible write text.

Hi,

It still works fine on our end.
Do you have the issue with another browser ?
Do you see any error in the "console" of your browser when on the page with the issue ?
Do you have the problem with the description of main products and variants or only variants ?
Could you provide a backend access via our contact form so that we could check on the situation ?
www.hikashop.com/support/contact-us.html

Nicolas hello

I send email for support

Best regard

Hi,

We did receive your message. However, there was no backend access in your message so we couldn't move forward. Could you please send a message again and include the credentials and URL for the backend access ?

Forgive me, I forgot, I sent you another email, with the backend url. Thank you

Hi,

It seems the problem is linked to FireFox behaving differently because I didn't had the problem with Chrome on your website.
Also, it seems to be linked to the customization mechanism because if I click on the "reset to default view" button at the bottom of the product edit form, it worked again until I saved the product again.

What you can do is to go in your PHPMyAdmin and open the table hikashop_config. In it, add an new entry with the namekey form_custom and the value 0
It will deactivate the customization mechanism and hopefully circumvent the problem.

hello, I had the same problem with JCE and TinyMce
"solved" with your help and adding form_custom and the value 0
Hikashop: 4.7.0 / Joomla 4.2.5 / PHP 8.0.17 / Apache/2.4.25
thank you

Hi,

Note that with HikaShop 4.7.0, we've added a button in the "form customization" area at the bottom of the product edit form which allows you to turn that off without having to go in your PHPMyAdmin.