Black picture when product popup is displayed

  • Posts: 51
  • Thank you received: 2
  • Hikamarket Multivendor Hikashop Business
1 year 10 months ago #350912

-- HikaShop version -- : 4.7.2
-- Joomla version -- : 4.2.9 Stable
-- PHP version -- : 8.1.17
-- Browser(s) name and version -- : last Version 112.0.5615.49 (Build officiel) (64 bits)
-- Error-message(debug-mod must be tuned on) -- : Black picture when product popup is displayed

Hello

When an user click in Hikashop Product picture in product detail view i have a black screen (see screen capture)
www.la-vie.paris/en/collections/product/...%A7ais-haut-de-gamme

This message contains confidential information


Thanks for your help
regards
Arnaud

System Information
PHP Built On Linux s22095112 4.19.0-17-amd64 #1 SMP Debian 4.19.194-2 (2021-06-21) x86_64
Database Type mysql
Database Version 10.3.38-MariaDB-0+deb10u1
Database Collation utf8mb4_general_ci
Database Connection Collation utf8mb4_general_ci
Database Connection Encryption None
Database Server Supports Connection Encryption No
PHP Version 8.1.17
Web Server Apache
WebServer to PHP Interface fpm-fcgi
Joomla! Version Joomla! 4.2.9 Stable [ Uaminifu ] 14-March-2023 15:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36

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Last edit: 1 year 10 months ago by Philip.

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1 year 10 months ago #350916

Hello,

Can you process a test with a default with a default template and make your returns please?
Did you process some test with shadowbox (embedded) ?

Awaiting your returns.
Regards

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