-- url of the page with the problem -- :
topstepusa.com/products/product/1-universal
-- HikaShop version -- : 4.7.3
-- Joomla version -- : 4.3.2
-- PHP version -- : 8.0
Hello --
The website I'm working on is in the process of being built, so what you see does not include all characteristics or prices for products. I have HikaShop Business. (The design part is secondary to getting the flow correct, so I'll worry about that later. Some things will be out of alignment, etc.)
The product is custom-made orthotics that require a number of characteristics to be selected for specific types of insoles. The website is being built for medical/therapy offices to select insole characteristics, upload patient information, and include a 3D file for printing the custom insole.
Here is the issue I'm facing, and I was unable to find answers.
Here is a product page: I haven't received pricing, yet, so it's listed as free.
topstepusa.com/products/product/1-universal
Eventually, this will have 13 different characteristics to be selected; just a few are currently in place. Some characteristics will add to the price, but I haven't configured these, yet. It's a complicated product.
Customers must fill out a mandatory form that includes patient information. That patient information is relevant for either one foot or two feet. The foot orthotics are individual, so two orthotics = two products. I have the basics of the form located here, and I have included a file upload for 3D files as part of the mandatory form. The form:
topstepusa.com/patient-information-form
My clients require the form and file upload (that's part of the form) to be included with the order, regardless of whether that's one product or two.
Questions regarding this same process:
- How do I include the mandatory form as part of the product? Will I have to move this step to the cart, instead, since it's a LOT of information for a customer to fill out? If so, is there a way to require the form to be filled out as an interim step, either before products are added to the cart or afterward?
- The form and upload apply to the ordering of TWO products (right foot, left foot) which are selected as product characteristics. Because of the amount of information needed on the form, we really only need ONE form to be filled out and submitted with TWO products. I am wondering if it would be better to have left foot/right foot set as two products with the same name - in this case, UNIVERSAL - and split that into UNIVERSAL LEFT and UNIVERSAL RIGHT.
- Is it possible to require a prompt to order the second product (left foot/right foot) or provide an opt-out on the second product, and then have the product(s) and form with uploaded image included in the cart when adding? I'm trying to figure out the best way to visualize this process within the constraints of HikaShop.
Thanks in advance for any assistance you can provide.