Custom Fields disappear when I upgrade Hikashop

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1 year 7 months ago #352745

-- HikaShop version -- : 4.4.0
-- Joomla version -- : 3.10.11
-- PHP version -- : 7.4
-- Browser(s) name and version -- : ALL
-- Error-message(debug-mod must be tuned on) -- : N/A

Good Day Hikashop People!
I have a problem when I Update Hikashop to the latest version.
1) Custom Fields go missing &
2) HikaShop Custom Price Letter Count plugin does not display on Products anymore
Any idea why this is happening?

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1 year 7 months ago #352747

Hello,

Sometime while updating some settings can be changed, why? We do not know, in any case we invite you to go directly to the settings of your custom fields to see if some are not changed to "unpublished" or else...

And we wonder if your second problem is not related to the first, because without custom field, the plugin cannot do its job.
Awaiting your returns to progress

Regards

Last edit: 1 year 7 months ago by Philip.

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  • Posts: 89
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1 year 7 months ago #352756

Hi Philip,
The problem is the Custom Fields also disappear from the Hikasjhop Admin and I can't check if they are published or not.
Although they are in the Database they are no longer showing on the website - See both attachments from PHPMyAdmin & Hikashop Backend





You will notice all from 15 onwards are not in Admin panel

Attachments:
Last edit: 1 year 7 months ago by Uriel.

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1 year 7 months ago #352762

Hi,

Custom fields of the table "item" are only available with HikaShop Business.
You must have updated your HikaShop and downgraded it to the Starter edition at the same time.
You would need to renew your HikaShop Business subscription to be able to get access to HikaShop Business again, and then download the install package of the latest version of HikaShop Business and then install it on your website to get back all the features of HikaShop Business you were using in the past and which are now missing from your website.

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