Adaptive steal money from vendors - afterupdate

Hi,

After update for HikaMarket 1.6.2 ? Or maybe you're talking about HikaMarket 1.6.3
Please provide a screenshot of your HikaMarket configuration, for the "fee & commission" configuration as the "market mode" setting.

Regards,

Hi,

Do you have no fee for your vendors ?

There are two modifications in the plugin between HikaMarket 1.6.2 and 1.6.3.
The first one is for the inclusion of the store in the receivers and the second one is for the improvement of the vendor paypal emails addresses.
I guess that you're affected by on a part of the the second patch, so please replace

	if($p >= 0) {
		$store_amount -= $p;

	if($p > 0) {
		$store_amount -= $p;

Hi,

This is happens after last update. Before it works perfectly. I have made NO changes in settings for the Adaptive plugin and no changes with PayPal.

Hi,

Thanks for the information but I'm confuse to know that you were using HikaMarket 1.5.1 before.
Because the only modification between HikaMarket 1.5.1 and HikaMarket 1.6.2 is the modification of the setting "debug" in order to create a setting "debug" and a setting "sandbox" ; we just modify 4 lines to send the setting "sandbox" instead of "debug" to determine which server call.
Otherwise, the plugin had no other modification.

So, I guess that the issue is not coming from the Paypal Adaptive plugin itself but to other modification in HikaMarket between these two release.
Can you please send us a access to your backend + ftp (using the "contact us" form with a link to that thread so the support team will assign the message directly to me).
It will also need little more details about the second part of the issue

2- The vendor send payment to Store Paypal the amount they should keep for themselves.

Hi,

When I asked you what is the impact ; I mean that I need to understand why you are telling that the website is stealing money from vendors.
What is the action which make you tell that because I do not understand the sentence I quoted.
So please explain ; I can't fix something I do not understand.

Regards,

Hi,

Thanks for the clarification.
I will check your configuration and perform some tests in my side in order to understand.

Like I wrote before, due to the no-modification of the adaptive plugin between HikaMarket 1.5.1 and HikaMarket 1.6.2 it is difficult to understand what could be the cause but thanks to your explanation, I know where to look and how perform my tests.

I'll keep you inform as soon as possible.

Regards,

Hi,

I checked your configuration and I am not able to see any issue or see an example of the issue in your store.
You're talking about fees but there is no fee configured in HikaMarket ; so the vendor receive 100% of the paiment.

So I don't understand where the 10% is coming from because there is no trace of it in what I can see.
Do you have vendors with special fee configuration ? Do you have orders where I can see (a part of) the issue ?
I found some old orders where I can see some vendors fees but not in the recent orders ; and for what I could see for that old orders, it looks good.
I found an order where the vendor total does not looks good (id 246 / suborder 246) ; where the quantity seems do not be used in the vendor total processing. This vendor total wrong value could explain the issue in the Paypal Adaptive part.

I need to have a confirmation if that is the order and issue you're talking about.
I saw that the product have a lot of prices and that you're using ACL on the prices, it could be a linked to the issue in HikaMarket and if I am going in the right direction, I will try to reproduce your issue in my local websites.
But it looks like your configuration changed during the time so I have some troubles to find references to analyze the global situation.

Regards,

Hi,

The payment fees are something totally different than the vendor fees.
Payment fees are in another words, the payment price.

In your configuration, you add 15% in the order to the customer for the payment price ; like you can add a shipping price.
In your HikaMarket configuration you didn't activated the setting to split the payment fees, which means that the vendors won't have that fees in theirs orders.
You have the same kind of process with the shipping (HikaShop "shipping price" & HikaMarket "split shipping fees").

But if you really want to have HikaMarket fees ; you must use the HikaShop configurations.
It might be a confusing spelling for the payment price when you're using HikaMarket too ; but that's something managed by HikaShop itself and there is no link with the vendor fees.

I hope that my explanations help you to understand more how it is working.
If you can tell me more about what you want to achieve, I could guide you for a more appropriate configuration.

Regards,

Hi,

1/ Sure !
You can edit your own messages, you're free to remove all private information you want.

2/ So if you don't want to charge the customer with the fees, the best is to use the settings in HikaMarket.
"Payment price" and "Shipping price" are extra costs for the customer ; it allows you to let the customer pay for the shipping and pay extra cost for some payment methods (like no extra cost if you use "bank transfer" but some dollars/euros if you use "paypal")

Because you want to take a commission on the sales, the best is to create a fee/commission rule in the HikaMarket configuration.
So the customer will continue to pay the "order total" (but without extra payment costs) and the "vendor total" will be reduced depending the HikaMarket fees.
If you want to take 15% fees, you just have to set "15" for the "percent fees".
www.hikashop.com/support/documentation/259-hikamarket-fees.html

With that configuration you will have something more appropriate with your needs.
But there is still the issue that I could saw in the order 245 / 246 (I just realized that I misspell the id "245" in my previous message).
For most orders I checked, the vendor total was right except for that one ; I will try to reproduce that cart in your website in order to see if I can reproduce it ; it is a really strange issue but I will figure it out !

Regards,