Problem with Stripe Connect plugin

-- HikaShop version -- : 3.5.1
-- HikaMarket version -- : 2.1.1
-- Joomla version -- : 3.8.6

Hello,

We are testing the Stripe Connect plugin with Hikamarket, and what we get from these tests seem quite weird.
We used the Stripe account link feature and it correctly created a Stripe account for our test vendor.
Then, we created an order for a product with price of 100 EUR (+20% TVA) from this vendor, with a commission of 10%.

Stripe received the payment, and generated
> on one side a transfer of 120 euros
> and on the other side a collected fee of 120 euros,
both related to the vendor.

At the end, we have nothing in our balance, neither the vendor (120 € - 120 € = 0).

So it seems there is a problem with the calculation of application fees and we don't know where is the money...

Here is the detail of the log :

Request POST body
{
"amount": "12000",
"currency": "EUR",
"description": "Numéro de commande : 186",
"metadata": {
"order_id": "186"
},
"application_fee": "13200",
"destination": {
"account": "acct_1CuIDcFk8ZPsUimi"
},
"customer": "cus_DKyHeCU9bMCaht"
}

Many thanks for your help !!

Hi,

Here are the screenshots of our configuration of

main commission :
https://www.screencast.com/t/BOEhzqGQT

vendor commission :
https://www.screencast.com/t/SS2LV7KIHQF

stripe connect payment plugin settings :
https://www.screencast.com/t/Zkfs2aCbkSBP

stripe v3 payment option :
https://www.screencast.com/t/zQUvyKkg0mpM

EDIT : sorry I can't manage to display them in the text...

Hi Jérôme,

There is still a problem regarding the process you've suggested : We cannot receive directly the money because we do not have the legal status that allow us to do so unfortunately.
Is there any way to pay the vendor directly, even if he doesn't have an account yet ?
If using the other mode makes the commission process incompatible with the Stripe payment plugin, then we might consider a refund of the actual plugin...

Best regards,

Hi,

Indeed I agree that the vendor cannot receive the money if he doesn't have a Stripe account. However, isn't it possible for the vendor to create his Stripe account through his vendor dashboard [ www.screencast.com/t/JcGmoBQl65r ] (or somewhere else, during the payment process for instance), like for the MangoPay plugin ?

If, as you suggest, we use the "store paid directly" mode, how the vendor will "connect" his account to ours in order for him to get paid for his sale ?

Many thanks,

Hello,

We did try out the other mode "store paid directly" : Our fee has been collected in our Stripe test account, and the money seems to be well transfered.
There is a button that appeared in the vendor dashboard (similiar to the MangoPay button : www.screencast.com/t/femy1lmJvg ). When we click on it, the following page is displayed : www.screencast.com/t/T2DQPlCkEb
What does it mean ? Is this normal ?

Regards,

Hello,
We bought the stripe plugin at the end of July.
So this "Stripe" menu is useless ?
Regarding the vendor process, if I understand well, the vendor should create a stripe account first before doing any sale in hikamarket.
How will Stripe recognize this account ? Thanks to the e-mail adress ?

Hello,

After some hesitations, we finally decided to use Stripe as the payment mean for our marketplace.

To make it working correctly (market fees calculation, transfers to vendors amount), we had to set up our marketplace as "store paid directly".
In fact, our vendors are paid directly by Stripe, we don't have any payment to do.

The only problem we have is that this configuration generates some inconsistencies in the data :
> our vendors see their orders as "not paid" in their dashboard
> vendor orders are waiting to be paid in the back-office.
> we can't generate a correct order and invoice to vendors for our market fees (by the way I did not really understand how this market invoicing works...)

Is it possible to change this ?

Many thanks

We just finished our whole configuration with Hikashop 3.5.4 / Hikamarket 2.1.1 and I must say that I do not plan to upgrade immediatly to Hikashop 4 / Hikamarket 3 as it seems to be a big update (?)...

Would it be possible to get a patch regarding this point ??

Hello
We use :

Hikashop 3.5.4 / Hikamarket 2.1.1

I am testing the new version of the plugin.
So should I change the global setting for the marketplace to "Vendor paid directly" ?

I tested it and there still is the same issue.

Either :
> I set the shop to be paid directly => the commission is ok in Stripe but the commission invoicing is wrong in Hikamarket (invoice = total price - commission)
> I set the vendor to be paid directly => the commission is wrong in Stripe (full amount of invoice) but the commission invoice is ok in Hikamarket (commission amount).

Is is possible to change this ? (make the global setting "vendor paid directly" working correctly with the Stripe payment way).

Many thanks