Paypal Cancel still creates order

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.3.29
-- Browser(s) name and version -- : Firefox 37.0.2 and others

I am using HikaShop Paypal payment plugin. When we go to Payment at Paypal and click the "Cancel and return to Grazing Green Coats, LLc". We return to our website with an empty shopping cart and an order is created. It should not be creating an order when we cancel out of payment. Why is it still creating an order when we cancel payment?

question

Cancel PayPal Payment process

If customer cancel Pay process in PayPal => Hika order have Status Open or Cancel but customer can`t not pay not again with PayPal or all Payment process.

Is there a possibility that the customer can pay again? (the same Order)

Thanks for your Information.
I think I have done something wrong.

Still tha same problem, If customer cancel order in PayPal => There is no button for pay again.

....mhhhh...

Customer have access to " View your orders"
Inside i have mayn orders State: "confirmed" and also "open " => if i select open => no Pay Button display...

But i have in Hikashop- configuration - order =>Payment of orders not paid immediately => NO

Would it be possible to be described in more detail, maybe step by Step...
Maybe more user have the same Problem with PayPal.

that would be extremely nice

Thanks
Fabian

Perfect now works! Button is visible.

But there is a smale problem with payment.

Example:
If the customer wants to pay the first time order is a payment filter active => PayPal and Bank...... perfect and is good!
just as it should be.

But if the customer goes into his account and wants to pay the same order ( befor cancel this order in payPal) then the customer can choose all payments ( PayPal; Bank, Bill, etc....)

If i select the same Payment => customer can`t choise from PayPal and Bank. ( 2 Payment)
Maybe customer have Problem with PayPal and will pay now from Bank account. => not possible

Is there no the same payment filter active?

Thanks for your Feedback ?

Br.

Zones Groupe:
Name "Zone EUR" : Germany, France, Spain, Italia, Netherlands etc.
Name "Zone CHF" : Switzerland, Lichtenstein
Name "Zone USD" : USA, Japan, Canada

---

In Plugin: Name PayPal EUR => Restrictions => Zone => Select "Zone EUR" => Currency EUR & EUR
In Plugin: Name PayPal CHF => Restrictions => Zone => Select "Zone CHF" => Currency EUR & CHF
In Plugin: Name PayPal USD => Restrictions => Zone => Select "Zone USD" => Currency USD

and also

In Plugin: "Bank " Restrictions => Zone => Select "Zone CHF" & "Zone EUR"
In Plugin: "UBS Paymit " Restrictions => => Zone => Select "Zone CHF" and Currency => CHF

First Payment => Restrictions works fine => Countries
Example:
Customer from France pay in EUR > Payment Plugin: PayPal EUR and Bank activ (Perfect), if customer cancel on PayPal the Payment order => Order is open in customer menu

If the customer pay 2nd time (befor cancel order) the same order > he can select all Payment => PayPal EUR, PayPal CHF, PayPal USD, Bank, UBS Paymit

Why can not he choose the same payment as the first time?

Thanks for your Help,

Works not!
If you cancel first order on PayPal=> PayPal will back, bit on HikaShop => White Screen...


Can you Check your Code again?
Maybe problem with { }

Thanks

Hello,
What do you exactly mean by "bit on HikaShop => White Screen..." ?
If you are having a blank page, can you :
- Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming.

Thanks for your Feedback,

If i change this Code to:

$class = hikashop_get('class.order');
$this->order = $class->loadFullOrder($this->order->order_id,true);
$paymentClass = hikashop_get('class.payment');
$usable_methods = $paymentClass->getPayments($this->order,true);

I safe this code and make a Order with PayPal.

On PayPal site => i cancel this order now => PayPal send me back to HikaShop ( my Homepage) => but on me hikashop is than a white screen.

If i safe the old HTML code, than works but with the same.

Is this Code "to:" correct or have a error inside?

Thanks for your Feedback

I have run into a similar problem. But, I am hoping it is not as big a problem as I am thinking. This is the situation:

1. Customer places an order using PayPal.
2. The order is created in Hikashop and the customer is sent to PayPal to complete the order.
3. Instead of completing the order, the customers drops out. They do not cancel the transaction. THey simply close the browser.
4. The order remains in the order section of Hikashop. Unless the merchant matches up all orders with the PayPal receipts, the customer will receive the order without paying. Is this correct??

For some reason, it does not work the way you describe it. I just did a test order and closed the paypal window without completing the order or cancelling it. The order was marked as "confirmed". But, as you have described, the order should have been marked "incomplete". I am sending you a screenshot of the Paypal settings that confirms this. The "Return Method" is set to "Yes". Is that the correct setting?

I just ran another test order on a different website with the same result. The other thing I noticed is the confirmation email is being sent prior to the person being sent to the paypal page. The email confirmation should not be sent until the order is completed beyond the Paypal page. If an email confirmation is sent prior to the completion of the order, that is incorrect. There needs to be a check in the PHP code such that if it is a Paypal order, the confirmation email is not sent until the "confirmed" order is returned from Paypal.

I have unpublished the Paypal payment method on the website until we can get this figured out. So, I cannot ask you to test it on one of our sites. But, it should work the same way if you test it on one of your test sites. But, as I said, I just ran a test order and the setting appears to immediately be set to "confirmed" when the visitor is taken to the Paypal page.

You are correct. The order status was set to "confirmed" on order. That has been corrected.

Now can we address the email being sent prior to the response back from Paypal? There should not be an email sent if the visitor does not complete the order.