Paypal Cancel still creates order

Hi,

They do.
When the PayPal plugin receives the payment notification from PayPal, it will change the status of the order to "confirmed". At that point, HikaShop sends the "order status notification" email to the customer to notify him that his order has been confirmed.

Hi,

Are you sure that you're receiving the "order status notification" email and not another email ?
Because the order status notification email won't be sent if the status is changed.
So for me, you're mistaking the email you're receiving which is either the "order creation notification" (sent to the customer when the order is created), or the "order admin notification" (sent to the admin when the order is created). And so, your problem is that the paypal plugin doesn't receive the payment notifications and thus you should follow this documentation link I already gave you:
www.hikashop.com/support/documentation/i...or.html#notification

Hello,

One solution, it's directly in your payment plugin paypal to define your required order status, like show in my screenshot :

In your Specific Configuration you have (for most of your payment plugins) some dropdowns to define which order status is mute from each kind of payment platform returns.

Note : Define on Invalid status "created" means that like you wished it, keep your order created if your customer cancel the command BUT that means too, if there some issue while payment your order will stay created (but without payment) and so take care to have on verified status something different or managing order will be complicated.

Regards

hello,

Your return is quite strange, while watching Paypal code, I'm unable to understand how it's possible...
Can you provide this elements :
- Paypal settings screenshot.
- Active the debug mode in order to get clues in payment log .
=> Provide the log file via our Contact us form.

Note : Don't forget to provide in your message an Url link to this topic.
Awaiting news from you to progress on your subject.

Regards

Hello,

We have received your elements, and it seems that for a reason or another you didn't received notification from Payapl server OR you don't send us the whole log file.

Send us some backend references (with full access), we don't see anymore other solutions.
Regards

Hi,

I think Philippe think that you're talking about the status of the order after an invalid payment is made.
But reading your messages, it seems to me that you're talking about the status of the order after the customer presses on the "cancel and return to the shop" button of the paypal payment page, before doing any payment attempt.
In that case, the status of the order is the one activated under the "cancelled" column of the System>Order statuses menu.
You could deactivate the statuses enabled there and activate only the created status. Then, the orders should stay created when coming back from PayPal before a payment attempt.
But beware that if you have stock on your products and you want the stock to decrement when products are bought, you might have some issues like stock not returning if you manually cancel or refund an order in the backend (but you might not need that ?).