Mismatched Tag Error on Checkout

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8 years 3 months ago #247339

Using - eway plug in. Error produced when "finish" control pressed. also using Akeeba "Admin tools".

Eway advise they are are not receiving any information in their system from the transaction.

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8 years 3 months ago #247347

Hello,

Can you provide some elements, like :
- Plugin configuration screenshot ?
- Switch your the Debug mode to yes and see if you have some elements in your log file
- Check if all elements are set in your checkout like address, credit card, etc...

Awaiting news from you.

regards

Last edit: 8 years 3 months ago by Philip.

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8 years 2 months ago #249771

I have attached
1. a screenshot in debug mode, there is nothing in the payment log.
2. screenshot of payment configuration

Sorry for the delay in resonding.

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8 years 2 months ago #249803

Hi,

The error message "mismatched tags" is coming from the eWay payment platform.
You should contact directly the eWay support in order to have more details about the source of that issue.
The plugin do not have errors ; it just display what the payment gateway replied.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 2 months ago #249849

But they say they are not receiving anything from the site..

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8 years 2 months ago #249857

Hi,

I highly doubt that this is the case. There is no scenario I can see in which the eway plugin wouldn't contact eway and it would display that error. That error message is displayed because that's what the payment gateway is sending back to HikaShop when it contacts it.
In fact, I searched a bit and found someone else with the same error message and it was a problem in their eway profile:
hikashop.com/forum/payment-methods/87082...ched-tag.html#170102
So you might want to check on that.

The following user(s) said Thank You: 9444robinw

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8 years 2 months ago #249979

Thanks for all your assistance. Eway Europe not Australia) have pointed out error in plug configuration. Should use customer ID not API.

Problem fixed.

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