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Charchterisitc showing as an option on product page
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1 year 6 months ago #366540
by reedstickets
Charchterisitc showing as an option on product page was created by reedstickets
-- url of the page with the problem -- :
www.casesmithcustoms.com
-- HikaShop version -- : 5.1.5
-- Joomla version -- : 3.10.11
-- PHP version -- : 7.4.10
-- Browser(s) name and version -- : chrome
I was told, and apparently lied to, that I needed to create 2 variants for my products and fill in all the weights and sizes for shipping, which wass a ton of work but fine.
NOW the product page shows one of the characteristics as an option for customers to see. a duplicate of an option I already have. ALSO now the add to cart, add to wishlist and quantity buttons are GONE! from my products page and i am LOSING! sales.
I was told and i assume lied to that business upgrade would fix this. IT DID NOT.
I need help, asap, immediately and right now>
-- HikaShop version -- : 5.1.5
-- Joomla version -- : 3.10.11
-- PHP version -- : 7.4.10
-- Browser(s) name and version -- : chrome
I was told, and apparently lied to, that I needed to create 2 variants for my products and fill in all the weights and sizes for shipping, which wass a ton of work but fine.
NOW the product page shows one of the characteristics as an option for customers to see. a duplicate of an option I already have. ALSO now the add to cart, add to wishlist and quantity buttons are GONE! from my products page and i am LOSING! sales.
I was told and i assume lied to that business upgrade would fix this. IT DID NOT.
I need help, asap, immediately and right now>
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1 year 6 months ago #366543
by nicolas
Replied by nicolas on topic Charchterisitc showing as an option on product page
Hi,
We're very sorry to hear that.
I checked your website, but I couldn't see the problems you're talking about. I did see the qauntity input field, add to cart and add to wishlist buttons, and they do work as expected on the products I tested on your website.
We've refunded you, as per the requests you made by email.
We're very sorry to hear that.
I checked your website, but I couldn't see the problems you're talking about. I did see the qauntity input field, add to cart and add to wishlist buttons, and they do work as expected on the products I tested on your website.
We've refunded you, as per the requests you made by email.
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1 year 6 months ago #366558
by reedstickets
Replied by reedstickets on topic Charchterisitc showing as an option on product page
Sorry, I spent 12 hours working on my site and trying to redo things and lost my mind.
I was able to place some code in the index.php file and fix it. But I was told before that that a business upgrade would have a option "Display limited to the variants"" which would keep the dropdown of characteristics off my page.
I upgraded Business just for this but the option was never there after looking for it forever I had to give up.
IOs there such an option or way to hide characteristics dropdowns from front end view? Like I said, I resolved it with code finally. But it wasn't fun as I really don't know what I am doing and was losing my mind.
Thanks for the prompt help.
I was able to place some code in the index.php file and fix it. But I was told before that that a business upgrade would have a option "Display limited to the variants"" which would keep the dropdown of characteristics off my page.
I upgraded Business just for this but the option was never there after looking for it forever I had to give up.
IOs there such an option or way to hide characteristics dropdowns from front end view? Like I said, I resolved it with code finally. But it wasn't fun as I really don't know what I am doing and was losing my mind.
Thanks for the prompt help.
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1 year 6 months ago #366559
by nicolas
Replied by nicolas on topic Charchterisitc showing as an option on product page
Hi,
I'm not sure what you're referring to regarding "Display limited to the variants".
There is no option named like that in HikaShop.
Who told you about this ? On this forum ?
And once you add variants to a product, your customers will have a dropdown to select the characteristic corresponding to the variants setup.
I'm not sure what you're referring to regarding "Display limited to the variants".
There is no option named like that in HikaShop.
Who told you about this ? On this forum ?
And once you add variants to a product, your customers will have a dropdown to select the characteristic corresponding to the variants setup.
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1 year 6 months ago #366562
by reedstickets
Replied by reedstickets on topic Charchterisitc showing as an option on product page
Yes, I believe so.
I already have options running through characteristics and variants with no problem.
I decided to redo my shipping , but my products can change size and weights though 2 options/variant - height through "rack sapce" option and depth through" depth option.
both of these are always used by a customer - 3u(rack space) by 16" (depth) or 3u x 12" or 6u x10" and so on.
So I created the variants for those 2 which gave me 72 variants to add the exact weight and dimensions for each which is great. But it puts the drop down visible on my site to the customer. I already have them there as options. I just need this for the shipping api totals.
I bought "business" just because when I ran into this problem I was told what I wanted could be done but only with Business so I upgraded only to find the option not there.
I ended up coding something that works and removed the dropdowns from the front end view.
I assume then the only other option would be to let the front end show the variants and take those drop downs off of my "options" that are already there.
Regardless I spent way to long on this the last 2 days and bought business in a panic than found out after I bought it that the feature I wanted/needed wasn't there.
Thanks for the help,
I already have options running through characteristics and variants with no problem.
I decided to redo my shipping , but my products can change size and weights though 2 options/variant - height through "rack sapce" option and depth through" depth option.
both of these are always used by a customer - 3u(rack space) by 16" (depth) or 3u x 12" or 6u x10" and so on.
So I created the variants for those 2 which gave me 72 variants to add the exact weight and dimensions for each which is great. But it puts the drop down visible on my site to the customer. I already have them there as options. I just need this for the shipping api totals.
I bought "business" just because when I ran into this problem I was told what I wanted could be done but only with Business so I upgraded only to find the option not there.
I ended up coding something that works and removed the dropdowns from the front end view.
I assume then the only other option would be to let the front end show the variants and take those drop downs off of my "options" that are already there.
Regardless I spent way to long on this the last 2 days and bought business in a panic than found out after I bought it that the feature I wanted/needed wasn't there.
Thanks for the help,
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1 year 6 months ago #366563
by nicolas
Replied by nicolas on topic Charchterisitc showing as an option on product page
Hi,
If the options change the weight of the main product, then yes, you should disable these options, and create characteristics for them instead. That way, in each variant you can specify the price and weight of the combination of both options.
You can do that even without upgrading to the Business edition.
I think there must have been a misunderstanding somewhere.
If the options change the weight of the main product, then yes, you should disable these options, and create characteristics for them instead. That way, in each variant you can specify the price and weight of the combination of both options.
You can do that even without upgrading to the Business edition.
I think there must have been a misunderstanding somewhere.
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1 year 5 months ago #366623
by reedstickets
Replied by reedstickets on topic Charchterisitc showing as an option on product page
I want to revert back to m,y old hika, i do not want business. it did not do what i needed. I wrote support for this request and thyey did not respond.
Please advise.
Please advise.
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1 year 5 months ago #366625
by nicolas
Replied by nicolas on topic Charchterisitc showing as an option on product page
Hi,
We did not receive any email from you since your refund request, which we processed.
If you want to revert of an old version of HikaShop, that's possible by installing the install package of that old version.
If you want to request the install package of an old version of HikaShop because you don't have it anymore, please request it via our contact form:
www.hikashop.com/support/contact-us.html
Make sure you provide the version number in your message as we don't know what version you were using before.
We did not receive any email from you since your refund request, which we processed.
If you want to revert of an old version of HikaShop, that's possible by installing the install package of that old version.
If you want to request the install package of an old version of HikaShop because you don't have it anymore, please request it via our contact form:
www.hikashop.com/support/contact-us.html
Make sure you provide the version number in your message as we don't know what version you were using before.
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1 year 5 months ago #366647
by reedstickets
Replied by reedstickets on topic Charchterisitc showing as an option on product page
I sent an email as soon as what business was suppose to do did not work., I have no use for it other then to try and fix a problem it did not fix.,
I just want the old one I was using and not pay for the top tier. I sent 2 or 3 tickets in about this. you are not getting them?
Also I have a new issue now. I created all these chachtyersitics and variants for shipping weights and dimensions only (backend) I was able to use code to hide them on the front end after business was unable to do that. BUT the chanahterisitcs are showing up in the emails toi customers and I do not want that ast all. I just want my products title - without the characteristics after it. I have tried to alter the email templates with no luck,
How do i get rid of this?
Thansk for the hel;p,
I just want the old one I was using and not pay for the top tier. I sent 2 or 3 tickets in about this. you are not getting them?
Also I have a new issue now. I created all these chachtyersitics and variants for shipping weights and dimensions only (backend) I was able to use code to hide them on the front end after business was unable to do that. BUT the chanahterisitcs are showing up in the emails toi customers and I do not want that ast all. I just want my products title - without the characteristics after it. I have tried to alter the email templates with no luck,
How do i get rid of this?
Thansk for the hel;p,
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1 year 5 months ago #366648
by nicolas
Replied by nicolas on topic Charchterisitc showing as an option on product page
Hi,
We didn't receive any email or message from you (besides here on the forum) since we refunded you. That's strange.
Please directly send an email to contact AT hikashop DOT com
And please reply here directly so that we can check that we did receive it.
Please note that we already refunded you. So you're not paying for anything at the moment.
The characteristic name is added to the name of the product with a span and a specific class called hikashop_product_variant_subname
So normally, just adding the CSS below to your emails will remove these from the product name:
We didn't receive any email or message from you (besides here on the forum) since we refunded you. That's strange.
Please directly send an email to contact AT hikashop DOT com
And please reply here directly so that we can check that we did receive it.
Please note that we already refunded you. So you're not paying for anything at the moment.
The characteristic name is added to the name of the product with a span and a specific class called hikashop_product_variant_subname
So normally, just adding the CSS below to your emails will remove these from the product name:
Code:
.hikashop_product_variant_subname{display: none; }
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1 year 5 months ago - 1 year 5 months ago #366655
by reedstickets
Replied by reedstickets on topic Charchterisitc showing as an option on product page
Okay great and thank you! I was unaware and I appreciate it. I did send at least 2 tickets but I was dealing with a lot so for all I know I forgot to hit send or fill something out. Reworking this site has been a mess for me and I treally on it so the stress has been bad,
I will work on css for the emails and see if I can get it to work.,
The last problem I am having is with the USPS api plugin. Everything seems to be fine as far as I checked the debug logs and it is picking up my characteristics for each product weight and dimension I created The log shows the USPS used the data and gave the 2 prices for "priority mail international: and priority mail international express. The prices seem correct about 128.00 something and 144.00 something. But the customer was charged over $250.00 in shipping?
Do you have any idea what this could be or what is happening? See debug below. Thank you for the help!
Areas Served:
All points in England, Scotland, Wales, Northern Ireland, Guernsey, Jersey, Alderney, Sark, and the Isle of Man.
I will work on css for the emails and see if I can get it to work.,
The last problem I am having is with the USPS api plugin. Everything seems to be fine as far as I checked the debug logs and it is picking up my characteristics for each product weight and dimension I created The log shows the USPS used the data and gave the 2 prices for "priority mail international: and priority mail international express. The prices seem correct about 128.00 something and 144.00 something. But the customer was charged over $250.00 in shipping?
Do you have any idea what this could be or what is happening? See debug below. Thank you for the help!
Areas Served:
All points in England, Scotland, Wales, Northern Ireland, Guernsey, Jersey, Alderney, Sark, and the Isle of Man.
Code:
[AreasServed] => Please reference Express Mail for Areas Served.
[AdditionalRestrictions] => No Additional Restrictions Data found.
[Service] => Array
(
[0] => SimpleXMLElement Object
(
[@attributes] => Array
(
[ID] => 1
)
[Pounds] => 12
[Ounces] => 0
[Machinable] => true
[MailType] => Package
[Width] => 12
[Length] => 22
[Height] => 7
[Girth] => 38
[Country] => United Kingdom of Great Britain and Northern Ireland
[Postage] => 144.70
[ExtraServices] => SimpleXMLElement Object
(
[ExtraService] => SimpleXMLElement Object
(
[ServiceID] => 107
[ServiceName] => Insurance
[Available] => True
[Price] => 0.00
)
)
[ValueOfContents] => 100.00
[SvcCommitments] => 3 - 5 business days to many major markets
[SvcDescription] => Priority Mail Express International<sup>®</sup>
[MaxDimensions] => Max. length 36", max. length plus girth 79"
[MaxWeight] => 66
)
[1] => SimpleXMLElement Object
(
[@attributes] => Array
(
[ID] => 2
)
[Pounds] => 12
[Ounces] => 0
[Machinable] => true
[MailType] => Package
[Width] => 12
[Length] => 22
[Height] => 7
[Girth] => 38
[Country] => United Kingdom of Great Britain and Northern Ireland
[Postage] => 128.30
[ExtraServices] => SimpleXMLElement Object
(
)
[ValueOfContents] => 100.00
[InsComment] => SERVICE
[SvcCommitments] => 6 - 10 business days to many major markets
[SvcDescription] => Priority Mail International<sup>®</sup>
[MaxDimensions] => Max. length 60", max. length plus girth combined 108"
[MaxWeight] => 66
)
Last edit: 1 year 5 months ago by nicolas.
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1 year 5 months ago #366657
by nicolas
Replied by nicolas on topic Charchterisitc showing as an option on product page
Hi,
If the "Postage" cost in the debug data is correct, but the user sees a higher shipping cost, then it means there is something in the settings of the shipping method which increases the shipping cost.
For example, if you entered something in the "price" or "percentage" fields of your shipping method, it would be added on top of the shipping cost returned by the shipping carrier.
Similarly, if you activated the "automatic taxes" setting or configured a tax category for the shipping method, taxes will be added on top of the shipping cost calculated.
Basically, you need to check the settings of your shipping method.
If the "Postage" cost in the debug data is correct, but the user sees a higher shipping cost, then it means there is something in the settings of the shipping method which increases the shipping cost.
For example, if you entered something in the "price" or "percentage" fields of your shipping method, it would be added on top of the shipping cost returned by the shipping carrier.
Similarly, if you activated the "automatic taxes" setting or configured a tax category for the shipping method, taxes will be added on top of the shipping cost calculated.
Basically, you need to check the settings of your shipping method.
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1 year 5 months ago #366673
by reedstickets
Replied by reedstickets on topic Charchterisitc showing as an option on product page
Not sure, nothing is checked or should be adding extra costs. The dimensions and weight are correct as are the 2 options that USPS gave in the debug. But the costs came out over $100.00 more to the customer.
Is there a way to test this?
Is there a way to test this?
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1 year 5 months ago #366676
by reedstickets
Replied by reedstickets on topic Charchterisitc showing as an option on product page
.hikashop_product_variant_subname{display: none; }
I was unable to get this to work, added to email and tried in the front end css section. It still appears next to my product title in emails.
I was unable to get this to work, added to email and tried in the front end css section. It still appears next to my product title in emails.
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1 year 5 months ago - 1 year 5 months ago #366674
by nicolas
Replied by nicolas on topic Charchterisitc showing as an option on product page
Please provide screenshots of the settings of your shipping method (you can leave out the credentials). That way, we can check them.
How did you add the CSS to the email ? Did you add it inside style tags ? Could you make a screenshot of what you did ?
Note that we still did not receive your email to download the old Essential edition.
How did you add the CSS to the email ? Did you add it inside style tags ? Could you make a screenshot of what you did ?
Note that we still did not receive your email to download the old Essential edition.
Last edit: 1 year 5 months ago by nicolas.
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1 year 5 months ago #366713
by reedstickets
Replied by reedstickets on topic Charchterisitc showing as an option on product page
Now my checkout is down and wont work! so I can't make any money for my lifer! I am really getting tired of this honestly.
Now how do i get my checkout back? I did absolutely nothing to it at all was working fine yesterday.,
I need this fixed asdapo! as now my business is down!
This is and has been just a nightmare.
Now how do i get my checkout back? I did absolutely nothing to it at all was working fine yesterday.,
I need this fixed asdapo! as now my business is down!
This is and has been just a nightmare.
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1 year 5 months ago #366715
by reedstickets
Replied by reedstickets on topic Charchterisitc showing as an option on product page
well the problem was the custom code in the email. I really just need this checkout working., I need the shipping correct and the thinbgs on the frontend not shown to customizer. This has become far to overwhelming.
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1 year 5 months ago #366736
by nicolas
Replied by nicolas on topic Charchterisitc showing as an option on product page
Hi,
Hopefully, you're able to provide the information I requested in my previous message so that I can help you move forward with your issues.
Hopefully, you're able to provide the information I requested in my previous message so that I can help you move forward with your issues.
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1 year 5 months ago #366799
by reedstickets
Replied by reedstickets on topic Charchterisitc showing as an option on product page
Hi Nicolas,
I have attached ma scrren shot of my international USPS settings, this is my only published international mail.
Let me know if you see a problem that would have jacked up the price or if there is a way to test. I can create
orders and all looks good but I cant see wht the final paypal charges look like. Everything did and does look fine to me. But as I said the International order was charged over 100$ more than the 2 USPS options showed in my tests and inb the debug,
I also still;need to figure out the email stuff. Whatever I did last time really through my site for a loop.
If I can get these 2 things done I will be out of the woods and should be out of your hair.
Thanks for the time
I have attached ma scrren shot of my international USPS settings, this is my only published international mail.
Let me know if you see a problem that would have jacked up the price or if there is a way to test. I can create
Attachment not found
Attachment not found
I also still;need to figure out the email stuff. Whatever I did last time really through my site for a loop.
If I can get these 2 things done I will be out of the woods and should be out of your hair.
Thanks for the time
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1 year 5 months ago #366801
by nicolas
Replied by nicolas on topic Charchterisitc showing as an option on product page
Hi,
1. Regarding the CSS code I provided before, you need to add it inside a style tag, as is customary for CSS code.
Also, you need to add it in the HTML section of the email.
So something like this:
If you add this in the HTML section of the email, there is no way this can create an error during the checkout. The worst thing that can happen is that the variant name is not removed and you see the CSS code in the email (if you don't add the style tags around the CSS code for example).
2. Regarding the settings of the shipping method, note that if the "Automatic taxes" is not set to "no", HikaShop can potentially add taxes to the shipping cost returned by the shipping carrier based on how your tax rules are configured.
So, if you want to get the same shipping cost as what's returned by the shipping carrier, you want to set that setting to "no".
On your screenshot, I don't see the "price" setting. Make sure it is empty. If it's set to "100" for example, it would add 100 to all shipping costs returned by the carrier.
Also, if you check an order in your backend order manager, can you confirm that the extra 100$ you see is in the "shipping" fee, and not another extra fee (like for example a coupon with a negative percentage or negative value, which would effectively add cost to the order) ?
Besides these, I don't see what else it could be with the information you've provided so far.
1. Regarding the CSS code I provided before, you need to add it inside a style tag, as is customary for CSS code.
Also, you need to add it in the HTML section of the email.
So something like this:
Code:
<style>.hikashop_product_variant_subname{display: none; }</style>
2. Regarding the settings of the shipping method, note that if the "Automatic taxes" is not set to "no", HikaShop can potentially add taxes to the shipping cost returned by the shipping carrier based on how your tax rules are configured.
So, if you want to get the same shipping cost as what's returned by the shipping carrier, you want to set that setting to "no".
On your screenshot, I don't see the "price" setting. Make sure it is empty. If it's set to "100" for example, it would add 100 to all shipping costs returned by the carrier.
Also, if you check an order in your backend order manager, can you confirm that the extra 100$ you see is in the "shipping" fee, and not another extra fee (like for example a coupon with a negative percentage or negative value, which would effectively add cost to the order) ?
Besides these, I don't see what else it could be with the information you've provided so far.
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