Charchterisitc showing as an option on product page

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4 days 13 hours ago #366804

It is all in the shipping, but looking at it it looks like it doubled the product weight and dimensions.

I am pretty lost on what all I did. There could have been product baseline weight and dimensions in the main product (there is not now and wasn't when I just checked) but perhaps when the order went through there was and then the variant dimensions got added on top?

But in the debug the options for shipping were still around $130-150?

I will attempt the email front end stuff once this is resolved.

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4 days 12 hours ago #366805

I can't find the order and info in the debug either.

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4 days 2 hours ago #366806

Hi,

The debug information you posted previously doesn't correspond to the order on your screenshot.
On your order, the total weight is 23lb and the total volume is 4312 in^3, but in the debug you posted before the weight is only 12lb and the volume is 12*22*7=1848in^3.
This probably explains the different result between the shipping cost provided by the carrier in the debug and the shipping cost in the order since the package is twice as heavy and more than twice as voluminous.

So I think the problem is not with the settings of the shipping method, but with the way you're doing your shipping cost tests.
Maybe, for example, you have two products with the same name, but not the same weight / dimensions, and that's where the difference comes from ?

Note that the shipping costs is only requested to the carrier on the checkout for carts. At that point, the order number the future order will have is not yet known. So it's normal you can't find the order number in the debug information.

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