Charchterisitc showing as an option on product page

-- url of the page with the problem -- : www.casesmithcustoms.com
-- HikaShop version -- : 5.1.5
-- Joomla version -- : 3.10.11
-- PHP version -- : 7.4.10
-- Browser(s) name and version -- : chrome

I was told, and apparently lied to, that I needed to create 2 variants for my products and fill in all the weights and sizes for shipping, which wass a ton of work but fine.

NOW the product page shows one of the characteristics as an option for customers to see. a duplicate of an option I already have. ALSO now the add to cart, add to wishlist and quantity buttons are GONE! from my products page and i am LOSING! sales.

I was told and i assume lied to that business upgrade would fix this. IT DID NOT.


I need help, asap, immediately and right now>

Sorry, I spent 12 hours working on my site and trying to redo things and lost my mind.

I was able to place some code in the index.php file and fix it. But I was told before that that a business upgrade would have a option "Display limited to the variants"" which would keep the dropdown of characteristics off my page.

I upgraded Business just for this but the option was never there after looking for it forever I had to give up.

IOs there such an option or way to hide characteristics dropdowns from front end view? Like I said, I resolved it with code finally. But it wasn't fun as I really don't know what I am doing and was losing my mind.

Thanks for the prompt help.

Yes, I believe so.

I already have options running through characteristics and variants with no problem.

I decided to redo my shipping , but my products can change size and weights though 2 options/variant - height through "rack sapce" option and depth through" depth option.

both of these are always used by a customer - 3u(rack space) by 16" (depth) or 3u x 12" or 6u x10" and so on.

So I created the variants for those 2 which gave me 72 variants to add the exact weight and dimensions for each which is great. But it puts the drop down visible on my site to the customer. I already have them there as options. I just need this for the shipping api totals.

I bought "business" just because when I ran into this problem I was told what I wanted could be done but only with Business so I upgraded only to find the option not there.

I ended up coding something that works and removed the dropdowns from the front end view.

I assume then the only other option would be to let the front end show the variants and take those drop downs off of my "options" that are already there.

Regardless I spent way to long on this the last 2 days and bought business in a panic than found out after I bought it that the feature I wanted/needed wasn't there.

Thanks for the help,

I want to revert back to m,y old hika, i do not want business. it did not do what i needed. I wrote support for this request and thyey did not respond.

Please advise.

I sent an email as soon as what business was suppose to do did not work., I have no use for it other then to try and fix a problem it did not fix.,

I just want the old one I was using and not pay for the top tier. I sent 2 or 3 tickets in about this. you are not getting them?

Also I have a new issue now. I created all these chachtyersitics and variants for shipping weights and dimensions only (backend) I was able to use code to hide them on the front end after business was unable to do that. BUT the chanahterisitcs are showing up in the emails toi customers and I do not want that ast all. I just want my products title - without the characteristics after it. I have tried to alter the email templates with no luck,

How do i get rid of this?

Thansk for the hel;p,

Okay great and thank you! I was unaware and I appreciate it. I did send at least 2 tickets but I was dealing with a lot so for all I know I forgot to hit send or fill something out. Reworking this site has been a mess for me and I treally on it so the stress has been bad,

I will work on css for the emails and see if I can get it to work.,

The last problem I am having is with the USPS api plugin. Everything seems to be fine as far as I checked the debug logs and it is picking up my characteristics for each product weight and dimension I created The log shows the USPS used the data and gave the 2 prices for "priority mail international: and priority mail international express. The prices seem correct about 128.00 something and 144.00 something. But the customer was charged over $250.00 in shipping?

Do you have any idea what this could be or what is happening? See debug below. Thank you for the help!

Areas Served:

All points in England, Scotland, Wales, Northern Ireland, Guernsey, Jersey, Alderney, Sark, and the Isle of Man.

                    [AreasServed] => Please reference Express Mail for Areas Served.
                    [AdditionalRestrictions] => No Additional Restrictions Data found.
                    [Service] => Array
                        (
                            [0] => SimpleXMLElement Object
                                (
                                    [@attributes] => Array
                                        (
                                            [ID] => 1
                                        )

                                    [Pounds] => 12
                                    [Ounces] => 0
                                    [Machinable] => true
                                    [MailType] => Package
                                    [Width] => 12
                                    [Length] => 22
                                    [Height] => 7
                                    [Girth] => 38
                                    [Country] => United Kingdom of Great Britain and Northern Ireland
                                    [Postage] => 144.70
                                    [ExtraServices] => SimpleXMLElement Object
                                        (
                                            [ExtraService] => SimpleXMLElement Object
                                                (
                                                    [ServiceID] => 107
                                                    [ServiceName] => Insurance
                                                    [Available] => True
                                                    [Price] => 0.00
                                                )

                                        )

                                    [ValueOfContents] => 100.00
                                    [SvcCommitments] => 3 - 5 business days to many major markets
                                    [SvcDescription] => Priority Mail Express International<sup>®</sup>
                                    [MaxDimensions] => Max. length 36", max. length plus girth 79"
                                    [MaxWeight] => 66
                                )

                            [1] => SimpleXMLElement Object
                                (
                                    [@attributes] => Array
                                        (
                                            [ID] => 2
                                        )

                                    [Pounds] => 12
                                    [Ounces] => 0
                                    [Machinable] => true
                                    [MailType] => Package
                                    [Width] => 12
                                    [Length] => 22
                                    [Height] => 7
                                    [Girth] => 38
                                    [Country] => United Kingdom of Great Britain and Northern Ireland
                                    [Postage] => 128.30
                                    [ExtraServices] => SimpleXMLElement Object
                                        (
                                        )

                                    [ValueOfContents] => 100.00
                                    [InsComment] => SERVICE
                                    [SvcCommitments] => 6 - 10 business days to many major markets
                                    [SvcDescription] => Priority Mail International<sup>®</sup>
                                    [MaxDimensions] => Max. length 60", max. length plus girth combined 108"
                                    [MaxWeight] => 66
                                )

Not sure, nothing is checked or should be adding extra costs. The dimensions and weight are correct as are the 2 options that USPS gave in the debug. But the costs came out over $100.00 more to the customer.

Is there a way to test this?

.hikashop_product_variant_subname{display: none; }

I was unable to get this to work, added to email and tried in the front end css section. It still appears next to my product title in emails.

Now my checkout is down and wont work! so I can't make any money for my lifer! I am really getting tired of this honestly.

Now how do i get my checkout back? I did absolutely nothing to it at all was working fine yesterday.,

I need this fixed asdapo! as now my business is down!

This is and has been just a nightmare.

well the problem was the custom code in the email. I really just need this checkout working., I need the shipping correct and the thinbgs on the frontend not shown to customizer. This has become far to overwhelming.

Hi Nicolas,

I have attached ma scrren shot of my international USPS settings, this is my only published international mail.

Let me know if you see a problem that would have jacked up the price or if there is a way to test. I can create