hikashop doesn't load product images

  • Posts: 35
  • Thank you received: 0
12 years 10 months ago #34221

I am a new hikashop user and I am having a problem getting anything but default images to display. I've uploaded all my product images to the /upload folder, and added that link to the .csv file. I've uploaded the database mostly successfully (although for some reason hikashop is only wanting to import 15 items at a time, and I have a total of almost 1000 items).
Despite all of this, the default image is the only one that shows on the product listings. I've also tried to manually change the image and have been unable to do so.
Any assistance anyone can provide is greatly appreciated.

Please Log in or Create an account to join the conversation.

  • Posts: 82910
  • Thank you received: 13379
  • MODERATOR
12 years 10 months ago #34249

Hi,

If you edit your product, do you see the images entries in the images area ? Do you see the thumbnails there ?

It could be a problem of access rights in your upload folder preventing HikaShop from generating the thumbnails of your images.
Also, are you sure that you uploaded your images in the correct folder (yes, that happens!) ?

Please Log in or Create an account to join the conversation.

  • Posts: 35
  • Thank you received: 0
12 years 10 months ago #34283

The image problem seems to have resolved itself, thank you. Now I am having an issue with importing the product database. It will only accept 15 products at a time. Do you have any idea why that would happen? I get an error message for everything after line 15 of my .csv file (says Error: you must have 45 arguments per line). If I import, add the 15 products, delete the first 15 lines, the re-import, it will accept the first 15 again, then give the same error message. With almost 1000 products, this will take a while!

Thanks for you help.

Please Log in or Create an account to join the conversation.

  • Posts: 82910
  • Thank you received: 13379
  • MODERATOR
12 years 10 months ago #34314

HikaShop should be able to import 1000 products in one go. However, that error means that the parsing of the CSV hit a problem and the processing had to be stopped because of that.
Hard to say why without looking at your CSV...

Please Log in or Create an account to join the conversation.

  • Posts: 35
  • Thank you received: 0
12 years 10 months ago #34350

not sure if taking a quick look is within your purview? it's attached if you get a minute.

File Attachment:

File Name: KDV_DB_12.csv
File Size:129 KB

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 82910
  • Thank you received: 13379
  • MODERATOR
12 years 10 months ago #34389

After line 15 of your CSV file, you're missing two columns (the two commas after the image name on each row of the file). That's why you have this error.
You should open your CSV in Excel, remove these two columns headers as you don't use them anyway and save your CSV. Then, use that new CSV to import and it should work.

Please Log in or Create an account to join the conversation.

  • Posts: 35
  • Thank you received: 0
12 years 10 months ago #34465

Nicolas!

You are a genius! Thank you so much - that mostly worked. I am getting an error on a couple of pages....

jacquelinebejma.com/joomla16/index.php/h...y/category/13-aviary

Image size too large?

Please Log in or Create an account to join the conversation.

  • Posts: 82910
  • Thank you received: 13379
  • MODERATOR
12 years 10 months ago #34497

Yes, the error come from the images size because the processing takes a lot of memory.
Normally, that should not happen because once an image thumbnail is created, it should not have to be recreated.
So I'm not sure. But increase your memory_limit and/or reducing the size of your images would also solve the problem.

Please Log in or Create an account to join the conversation.

  • Posts: 35
  • Thank you received: 0
12 years 10 months ago #34594

Thanks again for all of your help! My images are all the same size/resolution, so I'm not sure what's happening. Where do I increase the memory limit? Is that in the configuration for hikashop?

Please Log in or Create an account to join the conversation.

  • Posts: 82910
  • Thank you received: 13379
  • MODERATOR
12 years 10 months ago #34640

The memory_limit is a PHP setting that should be changed in the php.ini of your website. You should ask your hosting company about that if you don't know how to do.

Please Log in or Create an account to join the conversation.

  • Posts: 35
  • Thank you received: 0
12 years 10 months ago #34855

Thanks, I got that changed.

Now I am having another problem and I'm hoping you can help.

jacquelinebejma.com/joomla16/index.php/h...lnut-ridge-christmas

As you can see, I am getting categories displayed under the content area of the menu item as well as in the content module on the side. In addition, when I click on a category, products are displayed under the content area AND under the content module on the right. How can I make it so they only show up in the content, and the categories stay on the right as you navigate through the site?

Thanks in advance.

Please Log in or Create an account to join the conversation.

  • Posts: 82910
  • Thank you received: 13379
  • MODERATOR
12 years 10 months ago #34875

Hi,

I don't see anything on the side on your page.
It seems that you change things during you posted or that you didn't give the correct link.

I can see that in your category listing menu, you set a category listing module as associated module instead of a product listing module. That's why you don't see products at the moment.
You deleta that menu and recreate a new one folowing our tutorial on content display on the front end and that should create properly your menu.

Please Log in or Create an account to join the conversation.

  • Posts: 35
  • Thank you received: 0
12 years 10 months ago #34876

You're right. I did make changes today to try to alleviate the problem.

jacquelinebejma.com/joomla16/index.php/h...y/category/52-angels

What I want is a listing of categories on the right and the divs with thumbnails in the content area. I don't know why I'm having such a problem, but I just can't seem to make it work.

I also can't find the appropriate place to edit the CSS for the content modules on the right so you can see the text - right now it's white on white.

Please Log in or Create an account to join the conversation.

  • Posts: 82910
  • Thank you received: 13379
  • MODERATOR
12 years 10 months ago #34877

Please follow our tutorials when creating modules and menus and it will work.
Also, I told you what it doesn't work actually:

I can see that in your category listing menu, you set a category listing module as associated module instead of a product listing module. That's why you don't see products at the moment.

So the solution is this:
go in the menu Display->Content menus, edit your menu with the id 112. There, deactivate the associated module and save. Then go on your front end and it should display properly.

Please Log in or Create an account to join the conversation.

  • Posts: 35
  • Thank you received: 0
12 years 10 months ago #34878

Thank you! I did that, but it still doesn't show products.

jacquelinebejma.com/joomla16/index.php/h...ry/56-silver-a-white

Please Log in or Create an account to join the conversation.

  • Posts: 82910
  • Thank you received: 13379
  • MODERATOR
12 years 10 months ago #34879

Go back in your menu and save it. Do you get an error message ?
Could you do a screenshot of that page ?

Please Log in or Create an account to join the conversation.

  • Posts: 35
  • Thank you received: 0
12 years 10 months ago #34881

No error message.

File Attachment:

File Name: jackie01.doc
File Size:125 KB

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 35
  • Thank you received: 0
12 years 10 months ago #34884

Actually, I do get an error message, but my changes are saved after I click OK.

Exc in ev handl: TypeError: doc.defaultView is null

Please Log in or Create an account to join the conversation.

  • Posts: 82910
  • Thank you received: 13379
  • MODERATOR
12 years 10 months ago #34888

Strange.

Could you please try to recreate your category module by following the documentation here:
www.hikashop.com/en/support/documentatio...ml#categories_module

You should have that that problem then.

Please Log in or Create an account to join the conversation.

  • Posts: 35
  • Thank you received: 0
12 years 10 months ago #34890

We're getting closer. The list of categories is closer, but still no products when you click on a subcategory.

jacquelinebejma.com/joomla16/index.php/h...y/category/52-angels

Please Log in or Create an account to join the conversation.

Time to create page: 0.090 seconds
Powered by Kunena Forum